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Old 07-13-2009, 04:21 PM   #11
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Default Re: Help with doug and ganz customer service

View Post Originally Posted by AgtPix
Just a note...Doug will give kinzcash when you go to him and you don't have the gems -
This drops you down one level -
So the next time you go to doug and you have the gems, he will give kinzcash - and after that if you have the gems, you will get a prize you've already been rewarded.
Actually, I read that if you don't have the gems and click "ok" you'll get kc next time. If you don't have the gems and click "cancel" that doesn't happen. YMMV.

But it sounds like adrkmfdm's situation is different. They said they HAD the gems 8 times in a row and were given kc each time. It might have made sense to get kc once, but not 8 times in a row Unless it was with 8 different pets?

adrkmfdm -customer service issues aside- try clicking "cancel" the next time, after Doug tells you what gems he needs. Even if you have the gems. Click "Cancel" just for the heck of it. See if that makes a difference for the next time you try with that same pet.
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Old 07-13-2009, 07:00 PM   #12
I love candy and
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Default Re: Help with doug and ganz customer service

Here are my ideas:

1.Tell Ganz you don't like how there talking to you.
2. Explain the problem again
3. If they say the same thing, try restarting your computer.

Hope I helped
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Old 07-14-2009, 01:09 AM   #13
illiam has a bunny
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Default Re: Help with doug and ganz customer service

Well Adrkmfdm, you know my feelings on dealing with Ganz! I've heard that they have good reps, but my experience has been disappointing, at best. I agree, they CONTINUOUSLY try and say that what is happening (in my case missing estore outfits) is my fault, and they can't do anything about it. I have to call them again tomorrow, for the fourth time to see if they can help me. After all this, I don't care what good esperiences other people say that they have had with them, I'm disappointed, and I'm not afraid to pass that information along to others.

Good luck with this! Moonlight needs that gem waterfall!
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Old 07-14-2009, 08:25 AM   #14
I love candy and
Webkinz :)
 
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Default Re: Help with doug and ganz customer service

My expierence is bad too. Like once my magical retriveir was a lil' kinz then after a while it was a webkinz. I asked Ganz what was happening, and they looked through the tags and said I have dumb eyes that it was a webkinz . Alos they said it was my fault not having good eyes But I do have good eyes. They aren't very nice. I wish I had good service >:-(





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Last edited by WebkinzRules12; 07-14-2009 at 08:27 AM.. Reason: nvn
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