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Old 01-28-2008, 09:20 AM   #11
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Default Re: help! the dog ate my code.

Have you tried calling them yet? If you haven't, good luck.
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Old 01-28-2008, 10:35 AM   #12
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Default Re: help! the dog ate my code.

Hi! In addition to that 866 number; I have a long distance number; I don't know if it goes to the same system or not; but I know I have been called directly from Ganz at this number and have gone directly back into some lady's email who has consistently returned my call. Ummm... is there a way to send you this number if you want it not on the board? I don't really care about passing it around to people who need it; but I don't want a bunch of kids getting hold of it and calling over simple questions that are answered on their FAQ; etc...you know .... heh heh

Also, I imagine they will tell you they can't help you; sorry; b/c they don't have individual codes BUT....if you are persistent and ask them if maybe they could give you a virtual webkinz code and that you can fax them or email them a copy of the receipt with the last digits of the code you do have; and sound terribly distressed; maybe they will give you a free virtual code (it may or may not be the st. bernard)..... I do know they have virtual codes to give away; we have gotten 3 of them for various problems as of late; as have other WI'ers.
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Old 01-28-2008, 11:09 AM   #13
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Default Re: help! the dog ate my code.

HI, I did try calling and left a message im jsut waiting for them to call me back. I would be fine with any pets code at this point anything to make my child a little happier. he was so upset lat night he amost cried him self to sleep.
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Old 01-28-2008, 11:21 AM   #14
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Default Re: help! the dog ate my code.

When my dd got her first 2 webkinz, the lil kinz lion, and the big lion, she was so excited she entered the codes herself without asking for help. She got one in just fine, but the 2nd did not go through. Then she lost the tag. Lesson learned for her, now she is very careful. I hope they can somehow figure out a way to help you.
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Old 01-28-2008, 01:58 PM   #15
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Default Re: help! the dog ate my code.

I'm so sorry! This must be really frustrating. Let us know what they say! Hopefully they'll give you some kind of code.
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Old 01-28-2008, 06:37 PM   #16
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Default Re: help! the dog ate my code.

Yeah, actually we lost our first set of codes AFTER we entered them; then one of the kids friends started using their account and changed the password. We had to do a WILD scramble of cleaning and digging and finally turned up the codes to reset the password.

Now, we use a special jar. We just washed an old jar (pickle jar in our case); took off the label; decorated it with lots of colored floam and that is officialy our WEBKINZ CODE JAR. After all new pets, or charms or whatever item; gets entered; all codes go in there. We've had to reset the passwords several times; it comes in handy.

We also have a chewing puppy; she did chew on one of the codes but luckily the corner without the code; lesson learned there too.

Good luck! Hope you at least get a virtual one!
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Old 01-28-2008, 06:40 PM   #17
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Default Re: help! the dog ate my code.

OMG! I am SO sorry for you! I would be devistated if something like that happend....! I am really sorry. Mabey GANZ will believe you and give you another code...! Sorry! Be sure to SMILE! -Kayla P.S. PM me if you need anything!!!
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Old 01-28-2008, 09:11 PM   #18
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Default Re: help! the dog ate my code.

It's worth a shot to call Ganz.. I mean, you DO have some of it so obviously you aren't lying to them. I wish you the best of luck!! Please let us know how you made out.
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Old 01-29-2008, 09:23 AM   #19
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Default Re: help! the dog ate my code.

i am sorry but i think you will have to buy your sin a new one, ganz does not replace codes because the code proves you bought the pet. I now my husband lost my kids code to the broken account now we cant get it fixed, im going to get him to buy a second alley cat sometime so we can get the prize.
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