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Old 02-15-2009, 08:30 PM   #1
mdnash
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Default Unanswered: Help with Dock

Is anyone else's dock taking forever/not loading at all?

I click get items from storage, and it doesn't even bring up all my items in my dock.
But, it's only doing this on my accounts.
My mom's and 2 sisters's accounts are running super fast.

If anyone knows how to get around this thing, then I would be VERY grateful.

Last edited by Icicle; 02-15-2009 at 08:41 PM..
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Old 02-15-2009, 08:42 PM   #2
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Default Re: Help with Dock

Hmm.... maybe you should try logging out ang logging back in. If that doesn't work, clear your cache. If that doesn't work, try using a different browser. If you are still having problems, try contacting GANZ
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Old 02-15-2009, 08:44 PM   #3
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Default Re: Help with Dock

I finally got it to work thank god. <3

Thanks for the help though.
*rep for you*

Mods can close this now, thanks.
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Old 02-15-2009, 10:52 PM   #4
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Default Re: Help with Dock

I assume you have a slow internet connection? If so, there isn't really anything you can do unfortunately.
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Old 02-16-2009, 02:21 AM   #5
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Default Re: Help with Dock

I've occasionally had that problem if I have too many things in my dock. Ganz recommends keeping it under 100, but I'm usually fine up to about 300. Try reducing things in your dock to avoid it happening again (if that might be the problem).
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Old 02-16-2009, 02:39 AM   #6
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Default Re: Help with Dock

View Post Originally Posted by LilyRose
I assume you have a slow internet connection? If so, there isn't really anything you can do unfortunately.
Nope, actually I have a REALLY fast one.
I used to have dial up though.
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Old 02-16-2009, 02:39 AM   #7
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Wink Re: Help with Dock

View Post Originally Posted by Icicle
Is anyone else's dock taking forever/not loading at all?

I click get items from storage, and it doesn't even bring up all my items in my dock.
But, it's only doing this on my accounts.
My mom's and 2 sisters's accounts are running super fast.

If anyone knows how to get around this thing, then I would be VERY grateful.

It takes a long time if you have a lot of items, in fact if you have under about 300 items it will go faster. Ganz intended and is encouraging WW users to have under 100 items in your dock! Time to bring out the storage.
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Old 02-16-2009, 02:52 AM   #8
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Unhappy Re: Help with Dock

we have 2 out of 5 that are NOT working, our connection isn't slow but we have had problems since wednesday night .

---------- a3doglife added 2 Minutes and 3 Seconds later ----------

oh I only keep 25 or less items in my dock. I got a call from ganz but missed it. I hope they get it fixed soon. w ar not the only ones there have been quite a few threads like this one.

Last edited by a3doglife; 02-16-2009 at 02:52 AM.. Reason: Automerged Doublepost
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Old 02-16-2009, 10:55 AM   #9
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Default Re: Help with Dock

Hey Icicle!

I have that problem with one of my accounts. It is a small account having only one Lil' Kinz on it. I believe it comes off of a certain server (although I am not a computer guru). It is my only account that connects to 66.48.69.115... and perpetually has the "please wait..." and will not load items from storage. I have written them multiple times about this w/o change. Luckily it's intermittent although it's broken more often than not.

If nothing else I'm here to say you are not alone.

Good Luck!
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