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Old 10-04-2007, 11:23 AM   #1
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Randee719 is an unknown quantity at this point

Default Unanswered: Help-Charm Forest!

Has this happened to anyone else? Does anyone know what I can do? Going into my charm forest worked fine until last weekend. Now, whenever I enter any of the 4 paths a blank screen comes up and the loading bar is just sitting there-half loaded. It does nothing-it's like it got stuck loading at the half-way point and now it just comes up no matter what path I try to use. I have deleted my cookies and off-line content/cache constant times-nothing works. And, of course, as soon as I log out or hit controll, alt, delete and try to go back, the timer has started for 6 hours again. I have been trying everything I can think of for a week to no avail. Everything else loads fine-the gem hunt, the screens, the games-everything but the fairy charm forest. Does anyone have any ideas? I don't think it is my computer since everything else is working properly, but I am willing to try anything and wonder if anyone else has ever gotten stuck with a loading bar that won't move. I emailed Ganz, but they gave me useless information about making sure I clear my cache and cookies. I don't want to call a computer expert out to my house if it isn't my computer.
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Old 10-04-2007, 02:42 PM   #2
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Default Re: Help-Charm Forest!

I'm sorry you're having that problem with
the CF. For about a week the loading bars have taken a l o n g time to fill, but that's after I've allready entered a path.
I doubt the problem is with your computer. Since you've allready emailed
Ganz, try giving them a call. Here's the nbr. 1-866-932-5469
Hope this helps. Good luck!
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Old 10-04-2007, 03:43 PM   #3
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Default Re: Help-Charm Forest!

Thank you so much! I will call Ganz tomorrow. I didn't really know what to think and didn't want to make a big fool of myself. I was even thinking weird things like maybe because the Charm Forest is so big, maybe I needed more memory or something but my computer is not even a year old and I haven't had any other problems and it loads all the other stuff at Webkinz just fine. I just feel more confident that you think it isn't my computer either. I gave you some reputation points for helping me! Thanks again!
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Old 10-04-2007, 03:44 PM   #4
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Default Re: Help-Charm Forest!

I have no clue sorry!
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