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Old 09-26-2008, 05:02 PM   #1
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Default Unanswered: Help Car Stuck

I hope that someone can help me my webkinz was riding his car through the whole house and was between rooms (the loading screen was up) when the loading froze and would not load anymore so I pressed the F5 and it kicked me out. When I signed back in the car is in the doorway but webkinz can still walk back and forth between it but will not get in the car. I tried to use the edit and move it to one room but it will not work. I am going crazy trying to fix this. Has anyone got any ideas??????

Thanks
pndas
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Old 09-26-2008, 05:04 PM   #2
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Default Re: Help Car Stuck

Go to the Customer support part on the main screen and find"help somethings stuck!." Then fill out whatever it says. Ganz should fix it in a couple of days. A week at the most.
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Old 09-26-2008, 05:16 PM   #3
k9mp
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Default Re: Help Car Stuck

That is a problem many people often have it happened to me too.Just contact Ganz here:

Quote:
If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd about directory assistance.

eMail: support@webkinz.com

Hope this helps!
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