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Old 11-19-2008, 07:26 AM   #1
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Default Unanswered: Help- can't remove an item from room

In my rec room, I have trophies on pedestals and one day, one of the trophies was on the floor. I tried removing it and I can't. I have and can remove other items from that room, but not this trophy. Can someone help me?

Thanks.:ccat:
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Old 11-19-2008, 07:31 AM   #2
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Default Re: Help- can't remove an item from room

Check this guide, it could help you. [Click]

If what it says in that guide does not work, here is a quote from her guide.

Quote:
Items that are stuck on the floor cannot be unstuck this way. You would have to contace Ganz to get an unstuck item on the floor, a stuck pet, or a stuck vehicle unstuck. You may contact Ganz by filling out their stuck item form on the ww website.

Sometimes clearing the cache, rebooting the computer, scanning for viruses, doing a disck clean up/refrag, or just logging out & logging back in helps w/ those problems.
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Old 11-19-2008, 08:07 AM   #3
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Default Re: Help- can't remove an item from room

Hi there! If an item such as a trophy that was on a pedastal is now on the floor, just remove the pedastal, then replace it back under the trophy. Once you do that, leave the room (by walking out a door), then come back in the room (thru the same door). Your trophy should be back on the pedastal. This has happened to some of my trophy's, and when I have took these actions, the trophy is normally back on the trophy pedastal. Hope this helps! ~ lollie
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Old 11-19-2008, 08:20 AM   #4
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Default Re: Help- can't remove an item from room

I second lollie's advice, that usually works for me! Sometimes, though, after you remove the item on which the stuck item is supposed to be sitting on, it helps to log out, log back in, put the table or pedestal back under the stuck item, log out again, log in again, and then go back to that room. Your trophy should definitely be on the pedestal then! If that doesn't work, go to the customer service page on the main Ganz website and click on the "I Have Something Stuck!" link. A form will pop up; fill that out and a Ganz rep will enter your account and remove the stuck item manually. Hope this helps!
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