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Old 04-14-2008, 07:51 PM   #1
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Default Unanswered: Help can't move my items

Help I am having trouble picking up and moving a few items. I am trying to decorate a new room, I picked up most items, but there are 4 left. I left the room, and then logged out, but nope. Any have an idea?


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Old 04-14-2008, 07:58 PM   #2
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Default Re: Help can't move my items

That happens sometimes. Are you using Internet explorer or Firefox. It happens a lot on Firefox. Try clearing your cache and see if that helps. If it doesn't I will try to think of something else.
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Old 04-14-2008, 07:59 PM   #3
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Default Re: Help can't move my items

Well.. i think you should contact ganz or that one on webkinz homepage it says contact us! hope this helps! do i get anything for helping you? just wondering!
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Old 04-14-2008, 08:17 PM   #4
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Default Re: Help can't move my items

View Post Originally Posted by sns1077
Well.. i think you should contact ganz or that one on webkinz homepage it says contact us! hope this helps! do i get anything for helping you? just wondering!
Thank you for the suggestion but contacting Ganz should be used as a last resort because the wait time on the phones is long and the link on the Homepage just sends an automated message to your e-mail. Also, please do not ask for things from others when you help them out. It's not polite.
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Old 04-14-2008, 08:24 PM   #5
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Default Re: Help can't move my items

View Post Originally Posted by sns1077
Well.. i think you should contact ganz or that one on webkinz homepage it says contact us! hope this helps! do i get anything for helping you? just wondering!
Sorry can't give anything out for helping The only thing I know of that you can get is a reputation point. WI frowns on asking for things. I am sure you didn't know this. Also thanks for the suggestion on calling Ganz. If I can't get it fixed any other way I will do that. I also have to get in touch with them about my POTM gift I didn't get yet.

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Old 04-15-2008, 01:02 PM   #6
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Default Re: Help can't move my items

Are the items "stuck" in your room? The stuck item form wasn't working for me this morning. I was told the form should be fixed by the end of the week.

For the POTM item you never received, wait until the 16th and see if an item magically appears in your dock. If you adopted early in the month, then you may have actually received an exclusive that wasn't released/announced yet (a Webkinz glitch!). If you did, then it could be in your account, but it's just not displaying for you. If it is in your account then it should appear in your dock around the 16th (that is what the rumor is).
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Old 04-15-2008, 04:13 PM   #7
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Default Re: Help can't move my items

View Post Originally Posted by SnowCrystal
Are the items "stuck" in your room? The stuck item form wasn't working for me this morning. I was told the form should be fixed by the end of the week.

For the POTM item you never received, wait until the 16th and see if an item magically appears in your dock. If you adopted early in the month, then you may have actually received an exclusive that wasn't released/announced yet (a Webkinz glitch!). If you did, then it could be in your account, but it's just not displaying for you. If it is in your account then it should appear in your dock around the 16th (that is what the rumor is).
This isn't a rumor. I talked to Ganz yesterday about the POTM item and he said the same thing. It might be there just can't see it yet. Told me to wait until Friday the 18th and see. So I will wait anxiously hehehehe He told me what it was but I forgot . Thanks


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Old 04-16-2008, 12:11 PM   #8
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Default Re: Help can't move my items

you need to contact ganz they will fix it or just give it some time it should go back to normal.
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