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Old 01-01-2008, 06:54 PM   #1
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Default Unanswered: help- can't get my sandwich book

I put my blender book on in a cabinet in the kitchen and now I can't get it. When I click on it nothing happens, I have moved the cabinet and when I do the book is on the ground where the cabinet was. When I click on the book either nothing happens or which ever pet is in the room walks over and stands on it, but I can get to the book. I also have a sandwich book and I can open it just fine. Anybody has any ideas on how to get my book??? I have logged off and back on and still have the problem.
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Old 01-01-2008, 07:05 PM   #2
okey dokey artichoky
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Default Re: help- can't get my sandwich book

It sounds like you have a stuck item. I had this happen to me recently with a trophy. Let me look at what I did.

---------- zephyr added 1 Minutes and 52 Seconds later ----------

If you go to their website underneath where you log in there is a customer support link. If you click on there you will see several common problems in WW and just follow the directions from there. There is one for stuck items.

Last edited by zephyr; 01-01-2008 at 07:05 PM.. Reason: Automerged Doublepost
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Old 01-01-2008, 07:16 PM   #3
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Default Re: help- can't get my sandwich book

Thanks, I have sent the request.
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Old 01-01-2008, 07:36 PM   #4
okey dokey artichoky
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Default Re: help- can't get my sandwich book

Not a problem, it takes a couple of weeks for them to fix it but they can and the item will be placed in your dock.
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Old 01-05-2008, 03:56 PM   #5
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Default Re: help- can't get my sandwich book

I didn't notice the first time I read your reply that it takes a couple of WEEKs for them to fix it. I can't beleive it should take that long. If nothing else put a coupon is my dock and let me get another one until they can fix it. I love the site, but they need to hire more tech support.
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Old 01-05-2008, 05:31 PM   #6
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Default Re: help- can't get my sandwich book

Contact ganz!!
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Old 01-05-2008, 05:46 PM   #7
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Default Re: help- can't get my sandwich book

Two Words! Customer Support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 01-05-2008, 06:08 PM   #8
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Default Re: help- can't get my sandwich book

Try to log out then log back in!
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Old 01-05-2008, 07:10 PM   #9
okey dokey artichoky
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Default Re: help- can't get my sandwich book

I think they are doing the best they can. I'm sure they have a lot of tech support but if you think about how many people have webkinz.

It's like when you have a problem with your cable service or something and you call them to report it and they have you waiting forever on the phone. At least Ganz has a way for you to report it while you can do other things, it may not be in the time frame that you want but they will get it done.
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Old 01-08-2008, 08:20 PM   #10
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Default Re: help- can't get my sandwich book

Yes, I know, sometimes we forget we aren't the only ones in the world having a problem. Sometimes I wonder how many people are logged in playing on the site - it must be mind blowing! Now I will relax and wait my turn for help - Thanks for helping me see the big picture.
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