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Old 02-07-2008, 04:48 PM   #1
Webkinz :)
oliverbm's Avatar
oliverbm is on a distinguished road

Default Unanswered: Help! Cant get into our rooms.

My son and I both have seperate webkinz accounts. We can get into the site, do jobs, play games, do daily stuff, but when we click on our room it half loads and freezes.

This happens on both accounts. When we use our laptop we can get in???????????? We realise this must be a PC problem and we've done everything we can think of.

It used to be fine and went wrong yesterday evening. Anyone else had this happen?
Any ideas I can try?

Thanks in advance.

Son has: :koala::chi::pig::gr::luvfrog:

I have: :gr:
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Old 02-07-2008, 05:18 PM   #2
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soccerkinz is on a distinguished road

Default Re: Help! Cant get into our rooms.

We have 4 accounts and are having the same problem. The pink chair loads half way and stops. This is very frustrating!!! I can get into our accounts and play some of the games, but can't play the wheel of wow, employment, or bingoz. Let me know if you get into your rooms! Good luck!
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Old 02-07-2008, 05:31 PM   #3
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candycream is on a distinguished road

Default Re: Help! Cant get into our rooms.

keep trying and don't give up. It may eventually fix itself. Maybe you should contact ganz. they seem to be more helpful these days.
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Old 02-07-2008, 06:43 PM   #4
Webkinz :)
frogurt56 is an unknown quantity at this point

Default Re: Help! Cant get into our rooms.

I am having the same problem. I loaded two new pets and both of them must have loaded in the same room. The chair loads up almost to the end and then stops. I put in a request to unstuck my pet, it has been 5 days now.

Does anyone know how to contact Ganz more direct?
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Old 02-07-2008, 10:35 PM   #5
Webkinz :)
Gibraltar04 is an unknown quantity at this point

Exclamation Re: Help! Cant get into our rooms.

I had the EXACT same problem a while back, but I thought it was because I was on dial-up! I see now that that may not be the case! I have two ideas you might want to try as they worked for me, I haven't had the problem since!

1. Download Mozilla Firefox, it's totally free and it's really easy to download!

2. I would try clearing your history, cookies, temporary internet files, and the like, it forces the download to start completely over and it may then be able to load all the way!

Good Luck! Hope it works for you like it did for me!!!!
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Old 02-08-2008, 06:07 AM   #6
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oliverbm is on a distinguished road

Default Re: Help! Cant get into our rooms.

Thank you very much! I tried all your suggestions one at a time - trying my room between steps. It was Deleting the temporary files that did it. We are now back in. Thank you for your help.
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Old 02-08-2008, 07:23 AM   #7
Gift Guru
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Default Re: Help! Cant get into our rooms.

When I have problem with one computer and not another I always delete temporary files, do a defrag, then reboot my computer. That always works for me.
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