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Old 06-21-2007, 10:37 PM   #1
Lil Kinz
ShyloDogg is an unknown quantity at this point

Question Unanswered: Help! Can't enter username or code?

hello, I just got two webkinz today so went online to register as a new user and adopt my pets when I go through the steps it keeps saying "enter user name" but there is no spot to enter a user name Is there something wrong with the website?? I have tried following the steps over and over and I'm not missing anything and I'm not getting the option to move past this pop up box.... this is frustrating!!! HELP!!!!
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Old 06-21-2007, 10:39 PM   #2
gardens1
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Default Re: Help! Can't enter username or code?

You might have to try tomorrow as they say they are having difficulties
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Old 06-21-2007, 10:41 PM   #3
ChangingSeasons
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Default Re: Help! Can't enter username or code?

i just went into that screen to see if i have the same problem and it is working fine...try just exiting out of your internet explorer completely and going back into it. make sure that on the initial screen of webkinz you hit new user not login...if you already have an account and log out of that then go right into making a new one it doesnt always work...i don't know if this is what is happening in your case or not... hope this helps
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Old 06-21-2007, 10:43 PM   #4
kayeray
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Default Re: Help! Can't enter username or code?

You can also try clearing out your cache on your computer. However, the code shop has been closed all day and is supose to re-open tomorrow!
Don't worry, it's not you! WKW has been doing lots of great improvments to their site for us.
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Old 06-21-2007, 10:46 PM   #5
hellotink12
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Default Re: Help! Can't enter username or code?

its working on mine!
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Old 06-21-2007, 10:49 PM   #6
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Default Re: Help! Can't enter username or code?

It works on mine, but try this... Clear Cookies and Cache.... Im not surprised this has happened because theve been down for maintence a LONG time!... anyways, if this helped you, you can give me a thankz pioints by clicking the THUMB UP button next to my name if not, then sorry i couldnt help!@
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Old 06-21-2007, 10:51 PM   #7
Lil Kinz
ShyloDogg is an unknown quantity at this point

Default Re: Help! Can't enter username or code?

Strange, I have logged on and back off my computer, shut down, restarted... everything. I go to "new user account" I see "Mrs. Birdy" I go through the steps (enter name, birthday, boy/girl, location) then to "NEXT" and .... I get a pop up box "enter user name" with no space to enter user name... I can't get past that screen!! I guess i will go and try tomorrow so I can adopt and name my new pets = must be having problems on the website. Thanks for your help everyone!!
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Old 06-21-2007, 11:04 PM   #8
ChangingSeasons
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Default Re: Help! Can't enter username or code?

i'm sorry its doing that to you...i have no idea...if it is letting you enter the beginning info i don't know why it would stop suddenly...i was able to get all the way to the user name box....
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Old 06-24-2007, 08:04 AM   #9
pandapawn43
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Default Re: Help! Can't enter username or code?

Hi,
There is probably a problem with the website. If the problem continues and your worried and you don't like the problem Contact Ganz.
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