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Old 06-25-2008, 03:25 AM   #1
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Default Unanswered: Help! Anyone else having this problem today?

I have 2 Webkinz accounts, and my friend has 3 (one for herself and one for her two daughters). I am Webkinz-sitting for her while she is visiting her sick grandfather in Puerto Rico. Anyway, I can log in to one of my sites and one of hers, but the other 3 sites when I log in, it lets me in but only to a solid green page (what you usually see for just a second before the initial page loads with your dock, etc.). Help!

It's not a problem with my Java - or else I wouldn't be able to log in to any of our sites, right? Could this be because of the upgrade that they have scheduled for later today? Is anyone else having this problem? Is there anything I can do? I have to F5 to get out, and that returns me to the LogIn page.....




Mumsie
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Old 06-25-2008, 04:00 AM   #2
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Default Re: Help! Anyone else having this problem today?

View Post Originally Posted by Mumsie
I have 2 Webkinz accounts, and my friend has 3 (one for herself and one for her two daughters). I am Webkinz-sitting for her while she is visiting her sick grandfather in Puerto Rico. Anyway, I can log in to one of my sites and one of hers, but the other 3 sites when I log in, it lets me in but only to a solid green page (what you usually see for just a second before the initial page loads with your dock, etc.). Help!

It's not a problem with my Java - or else I wouldn't be able to log in to any of our sites, right? Could this be because of the upgrade that they have scheduled for later today? Is anyone else having this problem? Is there anything I can do? I have to F5 to get out, and that returns me to the LogIn page.....




Mumsie
I have that trouble sometimes at the end of maintenance or when Ganz's server is having issues. I was just able to log in and the green screen did take a moment or two longer than normal to load.

The downtime has been switched to Thursday 8AM-1PM ... that notice changed sometime Tuesday afternoon/evening.

I would try clearing your cache and then just give the site a moment or two to load. There must be some loading issues though since Ganz felt the need to put that notice about F5 on the login page.

Good luck! and have fun webbie-sitting
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Old 06-25-2008, 04:17 AM   #3
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Default Re: Help! Anyone else having this problem today?

But why is it only affecting some of our sites and not all of them? If it was a cache issue, wouldn't it affect my accessing ANY of our site?

Puzzled.
Mumsie
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Old 06-25-2008, 05:18 AM   #4
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Default Re: Help! Anyone else having this problem today?

sorry i have no clue....good luck with figuring it out!
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Old 06-25-2008, 06:03 AM   #5
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Default Re: Help! Anyone else having this problem today?

YAY! Don't know what the glitch was, but I've managed to get back on! Now when I get home from work, I can catch up, lol. Have a good day!

Mumsie
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