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Old 03-10-2008, 09:49 PM   #1
Lil Kinz
kayegriz is an unknown quantity at this point

Default Unanswered: help...all webkinz were missing when we logged on

We logged on to our account and all 6 pets are missing..any ideas what i need to do. the account is not expired HELP:luvfrog:
kayegriz is offline
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Old 03-10-2008, 09:54 PM   #2
boom to the bang
Gift Guru
 
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Default Re: help...all webkinz were missing when we logged on

Sorry you are having these problems. I've never had a pet disappear but have had furniture, etc not showing in my room. It seems like logging out and logging back in brings them back. Have you tried that? I can dig up the Ganz phone number if you need to call customer service.

Hope this helps
Dash
Dash is offline Female
Old 03-10-2008, 09:59 PM   #3
Lil Kinz
kayegriz is an unknown quantity at this point

Default Re: help...all webkinz were missing when we logged on

would love the number..thank you so much
kayegriz is offline
Old 03-10-2008, 10:03 PM   #4
boom to the bang
Gift Guru
 
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Default Re: help...all webkinz were missing when we logged on

Sure, these are the two numbers I have called.
1-866-932-5469
or
1-800-724-5902

It does take them several days to call back.

Can you access your pets through the "my pet" link on the lower left hand corner? Are you just missing them in their rooms?

Dash
Dash is offline Female
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