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Old 03-28-2008, 09:37 PM   #1
Lil Kinz
akharrison is an unknown quantity at this point

Angry Unanswered: Help- all items in dock gone, password was changed and more

The last time I was in my account I had over 90 items in my dock including my crown of wonder and clothing items that I had purchased. When I tried to log in today my password wouldn't work, after getting in with my code, I saw that my dock was empty, the wheel of wow was done, the gem hunt had been done, the tip to Arte had been done, and daily kinzcare was done. I sent my ?'s to webkinz and have heard nothing. Has this happened to any of you?

Thanks:wt:
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Old 03-28-2008, 09:38 PM   #2
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Default Re: Help- all items in dock gone, password was changed and more

Oh, my goodness. .....that's horrible! Welcome I noticed you were knew. Sorry but I wouldn't expect Ganz to reply. My friends and I sent in tons of stuff and never heard from them. I guess they are buisy.
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Old 03-28-2008, 09:39 PM   #3
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Default Re: Help- all items in dock gone, password was changed and more

as far as I know it has happened to a few.
I would recommend you contact Ganz .
I am very sorry this happened to you.
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Old 03-28-2008, 09:41 PM   #4
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Default Re: Help- all items in dock gone, password was changed and more

I sounds like someone either knows your password or someone may have taken one of your tags with your code on it. All you need to change the password is one of the tags from the account. Do you have any friends that might know your password or would have access to your tags/codes?
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Old 03-28-2008, 09:42 PM   #5
same+ilovesoccer642
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Default Re: Help- all items in dock gone, password was changed and more

awwwwwwwww!! i am sorry!!! im sorry but no... change your password and DONT TELL ANYONE!!!! not even you fam! or BFF!!! and like just keep it to yourself and your items may or may not come back....

MommaB WOW!! you posted a lot of the same thing LOL!
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Old 03-28-2008, 09:44 PM   #6
Lil Kinz
akharrison is an unknown quantity at this point

Default Re: Help- all items in dock gone, password was changed and more

I do not think someone got in as I am very careful about my password. Plus how does 90 items go missing? You can't send stuff out more than once to a person and I only have 5 friends on my list.
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Old 03-28-2008, 09:44 PM   #7
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Default Re: Help- all items in dock gone, password was changed and more

I do not know what happened. Keep e-mailing support@webkinz.com and change your password whenever you can. Be sure you can remember it but it is hard for someone else to figure it out! my sisters password used to be this long: ******************* because someone hacked her account. Now she made a new account.
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Old 03-28-2008, 09:46 PM   #8
legalcat
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Default Re: Help- all items in dock gone, password was changed and more

You should definately speak with Ganz so they can see how your password was changed. Either someone had your password OR they had one of your secret codes. If they had one of your secret codes, Ganz should be able to change that code so it can't be used again.

They wont, however, replace any of your items ...

You should try calling them instead of just emailing, you should get a faster response. I'm sure someone can post the number, I dont know it correctly off the top of my head. When you call, it says you cannot leave a message you have to email, but you can actually wait till the end and leave a message, or press #0 and it wll transfer you to someone if someone is available.

---------- legalcat added 1 Minutes and 7 Seconds later ----------

Did you have more cash? Someone could have sold all of your items. Also did this happen today? If so, you could try sending a piece of mail like one food item to each person on your list and see if it says that mail has already been sent to that person today.

Last edited by legalcat; 03-28-2008 at 09:46 PM.. Reason: Automerged Doublepost
Old 03-28-2008, 09:50 PM   #9
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Default Re: Help- all items in dock gone, password was changed and more

Oh my goodness, I'm so sorry to hear that this has happened to you! You should definitely contact Ganz at support@webkinz.com telling them what items went missing (If you can't remember them all, just tell them some of your rare items that you can remember) and you should definitely change your password if you haven't already done so. I would also buy another webkinz as soon as possible just incase a hacker guessed your secret code or you could see if Ganz has a way to give you a new secret code for now. I wish you good luck and I hope you get your items back, this could have possibly been a glitch. Hopefully Ganz will be able to sort this out for you.

Last edited by komoda2000; 03-28-2008 at 09:52 PM..
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Old 03-28-2008, 09:53 PM   #10
sassmasterabbey
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Default Re: Help- all items in dock gone, password was changed and more

u should contact ganz... that is horrible... but no to be mean but dont get ur hopes up... they tell u always that somehow it is ur fault. happened to me and they said that i gave my password to someone... a lil bit aggravating.. but always worth a shot... (:
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