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Old 03-17-2008, 05:17 PM   #1
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Arrow Unanswered: Help!!! Adoption Gift Problem?!?!?!

Hi!!!

Well, I just adopted my fifteenth pet, a duck named Rosie. I went into the room after she was adopted and opened all the gifts. I got the PSI and a super bed. That's it! I was expecting an exclusive along with the superbed and a 1000 kinzcash coin like when I adopted my tenth pet! Is this a glitch? Was this supposed to happen?

Reply please!!!


Lotsa Luv,


PeaceLuvPink
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Old 03-17-2008, 05:19 PM   #2
Lea
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Default Re: Help!!! Adoption Gift Problem?!?!?!

I am not sure about the KC Coin, but I know you should get an exclusive. I have two suggestions:

A. Contact Ganz. I think it's 1-888-webkinz
B. Ignore it; Ganz is busy.

Personally I would choose A. =/ But that's just me. Good luck.
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Old 03-17-2008, 05:19 PM   #3
macy06
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Default Re: Help!!! Adoption Gift Problem?!?!?!

Hmm . i am not sure ..
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Old 03-17-2008, 05:22 PM   #4
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Default Re: Help!!! Adoption Gift Problem?!?!?!

Out of my last 3 adoptions 2 have been missing exclusives. I called Ganz and was just told to leave a message.

I had problems with them already and got a customer service code so I used that and still no real person to help me.
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Old 03-17-2008, 05:28 PM   #5
bitsyluv. SHYAA, i'm
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Default Re: Help!!! Adoption Gift Problem?!?!?!

thats what happened to me!except it was a POTM!i was mad! i dont know how to get an exclusive POTM i was really hoping for a donut plant but it gave me gaddugrumble, wish token, 657 kc, and 40% off W-shop coupon and that was like a week to 2 weeks ago...
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Old 03-17-2008, 05:29 PM   #6
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Default Re: Help!!! Adoption Gift Problem?!?!?!

Aww! U should defanity call them.
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Old 03-17-2008, 05:32 PM   #7
blossumandme
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Default Re: Help!!! Adoption Gift Problem?!?!?!

u dont call!u email! their phone number doesnt work! their email does though
Old 03-17-2008, 06:11 PM   #8
jasperpug
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Default Re: Help!!! Adoption Gift Problem?!?!?!

Email them first with your username and what happened. Email is support@webkinz.com. Then call them at 1-800-724-5902 or 1-866-932-5469 if it starts to take too long for them to respond.
If you call the 5902 number you can press 0
and get an operator and tell her your problem and she will have someone call you back. That's
what I did after it was over a month before I heard anything and had the second malfunction.
Also, if this ever happens again best to take screen shots and email them with problem.
Hope this helped.
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Old 03-17-2008, 07:35 PM   #9
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Default Re: Help!!! Adoption Gift Problem?!?!?!

leave a commont on the newspaper on WW if that dosent work have a parent or someone older then 18 to call there #
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