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Old 10-10-2008, 12:53 PM   #1
Lil Kinz
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Default Unanswered: Help with Adobe Flash player

I have been trying for 2 hours now to get on webkinz for my son. When I get to the home page instead of being able to log in, there is a message stating that I must download adobe flash player. But when I do dowload the program, it doesn't download. Even after restarting the computer, I still get the same message on the webkinz homepage. I think I'm going crazy, can anyone help?

TIA
Cindy
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Old 10-10-2008, 01:05 PM   #2
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Default Re: Help with Adobe Flash player

Welcome to WI!

Go HERE to get the flash player straight from Adobe's site. I wasn't able to download it off the Webkinz site either. Hopefully you can get it installed and get to play in WW soon!
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Old 10-10-2008, 01:22 PM   #3
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Default Re: Help with Adobe Flash player

If that doesn't work you might want to try uninstalling it first, and then installing from the Adobe website. To uninstall go to your Start Menu on the lower left-hand side of your computer, select Settings and Control Panel. Then go to Add/Remove Programs. Select the Adobe Flash Player and select Remove or Uninstall, whichever is an option. It may require you to restart your computer. Once it is completely removed try the link in the post above. I had to do this on a couple of my computers, and they work fine now.
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Old 10-10-2008, 01:26 PM   #4
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Default Re: Help with Adobe Flash player

Welcome to WI Cindy!!! You've picked the right reason to join - H-E-L-P!!! Hope the sage advice above helps. Definitely try installing direct from Adobe first and then the uninstall/install option. It's a hassle, but it may help. Be warned that WW will still be slow once you're back in! Lots of glitches lately LOL!
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