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Old 05-08-2009, 06:48 PM   #1
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Default Unanswered: Help account totaly cleaned out!

My daughter logged on to her account, and went to her room and noticed that it was empty. So I told her to log out n sign back in. Still the same, so I went to look and ALL of her rooms are empty but 1 room that is the same (untouched), and a few rooms with 1 or 2 items. She still has some of her PSI and a couple exclusive items, and 1 wshop item, the clam couch. She has 10000 extra kc that she didnt b4. Nothing in her dock but food. I cleaned everything from the PC and had her log on again, and still no diff. So I had her get on my laptop, going from IE to Firefox, XP to Vista, and nothing diff. (I did that cuz I had probs with that comp and my WW account b4)
She has been very good with her codes and password, and NO ONE knows what they are. Her password has not been changed, so that tells me that she was not hacked. Could it be a glitch with everything missing and extra KC?? Poor kid is freaking out!! Any ideas or suggestions would be greatly appreciated!!!!
Thanks!!
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Old 05-08-2009, 06:52 PM   #2
ait fest, yawn
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Default Re: Help account totaly cleaned out!

Well, sounds like you've covered A-Z pc wise. Contact Ganz ASAP.
On the log-in page click
Customer service-->the Customer Support --> Choose "Is something missing"
fill out your email, user name and you will need an existing pet code.
hope this helps
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Old 05-08-2009, 06:54 PM   #3
Slytherin for this
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Default Re: Help account totaly cleaned out!

I would contact Ganz. Call them since so much is missing.
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Old 05-08-2009, 06:55 PM   #4
ait fest, yawn
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Default Re: Help account totaly cleaned out!

Do they have a sibling? maybe they sold it
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Old 05-08-2009, 06:55 PM   #5
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Default Re: Help account totaly cleaned out!

Sounds like someone went in and sold everything to the WShop
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Old 05-08-2009, 06:56 PM   #6
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Default Re: Help account totaly cleaned out!

I would put a call into Ganz as soon as possible. Maybe they can help. I know of another member who's entire dock disappeared but the extra kc is kind of strange. Did you double check to make sure there were no new pets added that your daughter didn't add? That is how we got hacked. Someone hacked our password then logged a pet onto our account so they could have future access. Ganz was able to tell me exactly where my stuff was sent and banned the accounts that hacked us. Good luck and let me know if you have anymore questions.
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Old 05-08-2009, 06:57 PM   #7
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Default Re: Help account totaly cleaned out!

View Post Originally Posted by canonymous
Sounds like someone went in and sold everything to the WShop
Ooooh I hadn't even thought about that. Good point.
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Old 05-08-2009, 06:58 PM   #8
me is bored xD
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Default Re: Help account totaly cleaned out!

View Post Originally Posted by Purplepassion
My daughter logged on to her account, and went to her room and noticed that it was empty. So I told her to log out n sign back in. Still the same, so I went to look and ALL of her rooms are empty but 1 room that is the same (untouched), and a few rooms with 1 or 2 items. She still has some of her PSI and a couple exclusive items, and 1 wshop item, the clam couch. She has 10000 extra kc that she didnt b4. Nothing in her dock but food. I cleaned everything from the PC and had her log on again, and still no diff. So I had her get on my laptop, going from IE to Firefox, XP to Vista, and nothing diff. (I did that cuz I had probs with that comp and my WW account b4)
She has been very good with her codes and password, and NO ONE knows what they are. Her password has not been changed, so that tells me that she was not hacked. Could it be a glitch with everything missing and extra KC?? Poor kid is freaking out!! Any ideas or suggestions would be greatly appreciated!!!!
Thanks!!
That was a very good idea of what to generally do (: I assume you've planned to call GANZ on Monday as well, but, I think you have gotten a glitch that may have sold some things That is what it sounds like to me...

Did she ever see how much an exclusive was worth by putting it on the W-Shop sales? I did that to my Bowling Alley, then one week later, I couldn't find it, but, I had the extra KC that it was worth in the W-Shop...

Well, contacting GANZ is the best bet (: I would just try to wait out the weekend, but, tell her to not put ANYTHING in those rooms (: Also, if you have any screenshots of what WAS in those rooms, it would be perfect (:
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Old 05-08-2009, 06:58 PM   #9
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Default Re: Help account totaly cleaned out!

she may have told one of her friends the password
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Old 05-08-2009, 07:04 PM   #10
ould you?
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Default Re: Help account totaly cleaned out!

She might have easily been hacked, that it or it was a glitch. I've had a lot of stuff missing for a few days, you can ask GANZ about that. For the extra KC, has she been playing eager beaver or webkinz rally often, i've gotten a glitch on them that kept giving me the money i won, over and ocer. You could get 10 000 in maybe an hour so that may have happened, if the computer was on standby or something.
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