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Old 10-12-2011, 09:15 PM   #11
GLUB GLUB ♥
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Default Re: HELP

I'm sorry you're having account issues.
Everyone has given you some great advice!
I would also sit down and think if anyone might know my password or pet code.
Whatever the situation calling ganz usually helps, like everyone else said.
However, I wanted to add you must be 18 years of age or older to call ganz.
Just wanted to point that out in case you didn't know.
Good luck getting your account fixed!
Blythe is offline Female
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Old 10-12-2011, 11:38 PM   #12
marnabear
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Default Re: HELP

I am sorry this happens. When you call Ganz be ready with your pet code and birthday and insist that they change your user name for you. Make sure that your closest friends are trustworthy and don't know any of your petcodes.
marnabear is offline Female
Old 10-13-2011, 12:42 AM   #13
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Default Re: HELP

If your password has been changed & you have a code for any pet on your account, you can change it to a new one. If you think someone has your code you should call Ganz. There is a phone number at the bottom of the customer service page
go here & click 'account issues' & it tells you what to do to change your password
Webkinz
it is also good for a laugh if you read some of the other stuff on there
babymuggy is offline Female
Old 10-13-2011, 05:45 PM   #14
i like CHEESE and
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Default Re: HELP

check if any of your codes are missing, maybe one of your friends is took one and is getting on your account. put all your extremely valuables in rooms you don't usually visit and that don't have pets in them. call ganz, i think they can put like some security stuff on them.
765alive is offline Female
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