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Old 07-31-2011, 12:11 PM   #1
Webkinz :)
 
sasquatch3's Avatar
sasquatch3 will become famous soon enough

Default Unanswered: help

I was trading and got the donkey psi. But it's not appearing in my dock.this once happened to my brother and his pinto horse tub. I would like to know how i could contact ganz for hel. i remember you could just use customer service but now i don't know how
sasquatch3 is offline Male
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Old 07-31-2011, 12:14 PM   #2
(:
Webkinz :)
Dot Jr. is sweet stuff
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Default Re: help

1-866-WEBKINZ
The line closes at 5:00pm, I believe.
You could also try logging in again first.
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Old 07-31-2011, 12:52 PM   #3
Webkinz :)
 
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Default Re: help

Try logging out then logging back in. If that doesn't work, do as Dot Jr. suggesting with calling Ganz.
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Old 07-31-2011, 03:39 PM   #4
e all love
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Default Re: help

Log out and log back in. If that doesn't work try calling 1-866-932-5469 they are open Monday-Friday 9am-6pm EST. Hope this helps!
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Old 07-31-2011, 05:37 PM   #5
Webkinz :)
luv2writeNS has disabled reputation

Default Re: help

As well as contacting Ganz, you could clear your cache, which has solved these problems in the past. If that doesn't work, your best bet would be to call or email Ganz like said above.
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Old 07-31-2011, 05:47 PM   #6
Webkinz :)
 
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sasquatch3 will become famous soon enough

Default Re: help

I'm not going to call ganz. I will clear cache first
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Old 07-31-2011, 06:37 PM   #7
Gifted
 
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Default Re: help

Try logging out, clearing your cache, then logging back in.
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Old 07-31-2011, 06:49 PM   #8
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Default Re: help

I'm sorry that this happened to you!! Try logging out and logging back in again. If that doesn't work, try Clearing Your Cache And Cookies. If all else fails, you might have to Contact Ganz. I hope this helps!!
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Old 07-31-2011, 06:54 PM   #9
I miss you, Red
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Default Re: help

Sometimes I think I have traded with someone and a pop up box comes up and says "your trade could not be completed, your item is back in your dock...blah blah blah"

Is the item you were trading for it in your dock by chance?

I figured that since I sometimes haven't noticed, that maybe it happened to you as well!

Good luck, I hope it works out for you!
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Old 07-31-2011, 07:45 PM   #10
Try your best, your
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Default Re: help

I think you means about this: Webkinz. It looks like it is for if it is stuck in your room though. Here you go though for the wiki page on how to contact Ganz: http://www.webkinzinsider.com/wiki/Contact_Ganz.Hope you get that fixed.
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