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Old 08-11-2010, 06:20 PM   #1
Lil Kinz
mommy2cnp is an unknown quantity at this point

Default Answered: Help!!

My hubby purchased some epoints in the ganz store and gifted them to my DS. Now, my DS wants to purchase the pet of the month. How do we go about doing that? The epoints show up on the webkinz account, however, when we click on the "pet of the month" banner, it redirects us to the ganz store and shows that we have 0 points. (Since they were gifted to my son's account). Thanks in advance for your help, we're kind of new to this!
mommy2cnp is offline
Best Answer - Posted by mommy2cnp
Just an update called the webkinz number and she was able to help me with the purchase. Thanks so much!
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Old 08-12-2010, 03:15 PM   #2
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Default Re: Help!!

It only shows up on Webkinz? That's odd... and I checked, and you cannot order Webkinz on the WW Estore.... try calling Ganz? 1-866-WEBKINZ. Good luck on getting the POTM for your son.
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Old 08-12-2010, 03:18 PM   #3
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Default Re: Help!!

View Post Originally Posted by Emma8432
It only shows up on Webkinz? That's odd... and I checked, and you cannot order Webkinz on the WW Estore.... try calling Ganz? 1-866-WEBKINZ. Good luck on getting the POTM for your son.
Yes, that's odd and yes, try calling GANZ. That is really weird it only shows up on webkinz.
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Old 08-12-2010, 03:41 PM   #4
Lil Kinz
mommy2cnp is an unknown quantity at this point

Default Re: Help!!

Just an update called the webkinz number and she was able to help me with the purchase. Thanks so much!
mommy2cnp is offline
Old 08-12-2010, 03:42 PM   #5
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Default Re: Help!!

Good for you :] .
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Old 08-12-2010, 03:43 PM   #6
Kafeebunny
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Default Re: Help!!

Make sure that you are logged into your eStore account... and yes, do call Ganz! Good luck! :]
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