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Old 12-22-2009, 01:37 PM   #1
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Default Unanswered: HELP!!!

I need major help! Because in my two Persain Cats rooms (They both share a room) There's this book stuck floating in the outside corner of my room! Please reply with some suggestions. Thank You!



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Old 12-22-2009, 01:44 PM   #2
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Default Re: HELP!!!

Oh, that's weird! Isn't it annoying when an item gets stuck?
I suggest logging out, and back in again. That might help.
If it is still stuck, try contacting Ganz HERE. Just fill out the form, and I'm sure they could take care of it.
Hope this helps!

And icebear just gave a link to a good guide. Try that!

Last edited by Seahorse; 12-22-2009 at 02:01 PM..
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Old 12-22-2009, 01:48 PM   #3
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Default Re: HELP!!!

You could contact Ganz, but if you would like a much faster solution, this guide can help: http://www.webkinzinsider.com/forum/...oorway-277058/
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Old 12-23-2009, 12:58 AM   #4
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Default Re: HELP!!!

This happens to me a lot with books, toys, and small counter-top items. It takes a while for me to finally be able to remove them. some items are really stubborn! i just keep re-logging in. also try clearing your cache.
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Old 12-23-2009, 01:13 AM   #5
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Default Re: HELP!!!

Fill out the stuck item form in the customer service help area of the loader page.
It will send the info to Ganz and it should be fixed in a day or 2.

I have an item stuck outside of my room too and nothing will un-freeze it.....but I keep forgetting about it to send the note off to Ganz. I should go and do that right now !! Now which room was it ?? LOlz
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