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Old 09-09-2009, 09:53 PM   #1
Jessi239
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Question Answered: Help!

Hi, I tried to log in my webkinz account but it loads forever. I tried over 7 times, leave it to load for over 40 minutes. Anyone knows how to fix this?
Jessi239 is offline Female
Best Answer - Posted by KC Connection
Here are some ideas for you:

1- Clear your cache. (this is always a good Idea when Ganz adds something new)

2- try refreshing (F5 button or the arrows one up and one down)

3- this link might be a bit more helpful (http://mci2.webkinz.com/loader4.php?...ser&aol=0&fs=1)

4- Try to contact Ganz in any way (email, phone, letter but to call you must be 18 or older!)

I hope this helps let me know if I can help with anything else!

~Kylie
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Old 09-09-2009, 09:55 PM   #2
1collector
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Default Re: Help!

sometimes it does that.
Mabey try a different browser.
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Old 09-09-2009, 09:59 PM   #3
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Default Re: Help!

Try refreshing the page (F5 button), using a different browser (like Firefox or Google Chrome- just go to Google ans search for free downloads), or clear you cache (guide in my siggy).
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Old 09-09-2009, 10:06 PM   #4
65628158
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Default Re: Help!

I have done everything I know what to do and still nada. Caches cleared, added web pages to firewall/anti-virus. I have never been able to use IE, or the bottom is cut off, so I have always used Firefox. I downloaded the latest versions of Flash and Java.

I don't know why I bother.

Any other technical suggestions?

Anyone who has a friend at Ganz that can at least post a message as to what "might" be happening. This reminds me of last Christmas. UGGH!
TXRedJill is offline Female
Old 09-09-2009, 10:06 PM   #5
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Donation Award 
Default Re: Help!

Here are some ideas for you:

1- Clear your cache. (this is always a good Idea when Ganz adds something new)

2- try refreshing (F5 button or the arrows one up and one down)

3- this link might be a bit more helpful (http://mci2.webkinz.com/loader4.php?...ser&aol=0&fs=1)

4- Try to contact Ganz in any way (email, phone, letter but to call you must be 18 or older!)

I hope this helps let me know if I can help with anything else!

~Kylie
KC Connection is offline Female
Old 09-09-2009, 10:09 PM   #6
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Default Re: Help!

I have the same problem. But only with my larger account. Except my computer give me an error message saying a script is wrong and can't load properly. I have no idea what it means.
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Old 09-09-2009, 10:14 PM   #7
Jessi239
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Default Re: Help!

I clear my cache, refresh, update flash player, emailed Ganz and so on but the same thing happen.
Jessi239 is offline Female
Old 09-09-2009, 10:20 PM   #8
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Default Re: Help!

View Post Originally Posted by Jessi239
I clear my cache, refresh, update flash player, emailed Ganz and so on but the same thing happen.
I don't know... Wait for Ganz to contact you back. Or it might just be your computer setup...

~Kylie
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Old 09-09-2009, 11:15 PM   #9
marnabear
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Default Re: Help!

I don't have any advice to add to what others have suggested except that emailing Ganz will not accomplish anything. You need to call them or have an adult call them if you are not old enough. They are usually very nice and helpful on the phone and they can also see if they can access your account witout problems.
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Old 09-09-2009, 11:29 PM   #10
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Default Re: Help!

I've had the same problem and tried all the normal remedies too and finally just had to chalk it up to the mystery Why o why? I just left the account alone for the day and when I went to log back in the next day I didn't have any problems. But if it continues, I agree with marnebear - your best bet is to contact Ganz.
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