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Old 09-03-2009, 07:52 PM   #1
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Red face Unanswered: Help!

help!!!!!!!!! i got the jacket from the wheel of WOW but it's not showing up anywhere!!
please help!
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Old 09-03-2009, 08:21 PM   #2
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Default Re: Help!

I would try clearing your cache- Where temporary Internet files, cookies, ect. are stored. By clearing it once in awhile, it helps Internet pages and files load quicker.

Since the WOW jacket and hat are new, that's why they're probably not coming up...

Here is a guide if you're not sure how to do it ---> http://www.webkinzinsider.com/forum/...-after-534444/
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Old 09-03-2009, 08:38 PM   #3
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Default Re: Help!

sometimes using a different browser helps. internet explorer instead of firefox.
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Old 09-03-2009, 08:49 PM   #4
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Default Re: Help!

Many other WI members have reported experiencing the same problem.
I would try logging out and then back in again. If the jacket is still
missing, try clearing your cache. If neither of the above help, I would
then try contacting Ganz, as they should be able to get the jacket to you.

- Midnights Bliss
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Old 09-03-2009, 08:51 PM   #5
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Default Re: Help!

sometimes that happens, it usually shows up when i log out and back in again
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Old 09-04-2009, 03:07 PM   #6
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Default Re: Help!

Try logging out,then logging back on again! That happens
to me sometimes. If it still dosn't show up,try clearing your
cache! If it STILL dosn't work,contact Ganz! They will be sure
to help you get your jacket back.

~Awnie
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Old 09-04-2009, 05:36 PM   #7
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Default Re: Help!

I had that same problem once except it was with bathtub. One thing you can do is go to the W shop and usually the item with show up in your dock. If it doesn't there's pretty much nothing else you can do.

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Old 09-05-2009, 10:28 AM   #8
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Default Re: Help!

I would clear your cache.If you are not sure how to, check out this guide: How to Clear Your Cache, especially after Webkinz updates!!
It might be the programing, or because it's a new item.I have had that happen to me once.It was actually fixed when I logged out and logged back in.
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Old 09-05-2009, 11:43 AM   #9
Lil Kinz
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Default Re: Help!

Is anyone else having problems with their Webkinz pages freezing? I have been having this problem now for over two weeks. I have tried clearing my cache, using internet explorer & firefox but nothing seems to be helping. Anyother ideas out there?
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Old 09-05-2009, 09:43 PM   #10
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Default Re: Help!

This has happened a few times also, Especially when there's a new item launched to Webkinz.
I suggest clearing up your catche, Here's a thread that should help you
How to Clear Your Cache, especially after Webkinz updates!!
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