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Old 08-10-2009, 07:38 PM   #1
Oooh, lookie! I am a
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MeganDecember29's Avatar
MeganDecember29 is on a distinguished road

Exclamation Answered: Help!!

Emmkay, so I was playing with my Webkinz, (Dottie, she's a cute little Polka-Back Fish! I ah-dore her) and I was going to decorate her newly-bought garden. We tried to go in there from her underwater room, but it wouldn't let us. It froze half way through loading, and i've been F5-ing about 6 times now. Please help.
And i'm fixing to try going there thru the map. And the result is.....
It froze. And now i'm F5-ing tmy way thru Webkinz World.

Help meeeee!!

xoxoMD29♥
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Old 08-10-2009, 07:45 PM   #2
ant to be a Webkinz
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Default Re: Help!!

Sorry this is happening to you...it is so frustrating.

Trying logging out and back in. Our accounts have been freezing up the last few days and this has been working for us.
If you can't log out from where you are the newspaper allows log-outs, although it sometimes takes two tries. If you cannot go anywhere, just X out and log back in.

Good luck. Hope it works for you!
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Old 08-10-2009, 07:49 PM   #3
Oooh, lookie! I am a
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Default Re: Help!!

I've tried this already, after reading some threads. Unfortuantly, i've been dealing with it and not going to the garden. I'll probly do it tomorrow. If anyone has any other suggetions for dealing with this, i'd be happy to hear them!! But i'm logging off right now, i'll see them tomorrow!! Thanks in advance for the tips!!

xoxoMD29♥
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Old 08-10-2009, 07:55 PM   #4
hy thank you! I'm a
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Default Re: Help!!

I would also try to clear my cache to see if that works before you go back to WW.

I liked your statement "and now I'm f-5ing my way through Webkinz World." I could just picture something like that happening to me, too, so I got a mental picture of myself doing that...lol

I hope you can get into the room later!
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Old 08-10-2009, 07:56 PM   #5
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Default Re: Help!!

I heard that there is some kind of glitch with going into backyard rooms...... but that stinks! you might have to wait until tommorow to go in the room. (they are doing matnenss) (sp?) tonight so it might be fixed tommrow! hope it is =)
♥treeluver
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Old 08-10-2009, 08:05 PM   #6
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Default Re: Help!!

I would log out and back in a few times, or use a different pet to get in that room. I have been having my room freezing because of one of my pets, but for the others it was just fine.
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Old 08-10-2009, 08:40 PM   #7
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Default Re: Help!!

Try clearing your cache

If that doesn't work, then i woud contact Ganz, or try every doorway to get in. It might be your computer, so I suggest trying a different computer?
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Old 08-10-2009, 08:54 PM   #8
I Love My
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Default Re: Help!!

The same thing happens to me all the time. And a lot of other WI members reported having
this problem as well. The first thing you should try and do is log back out and then in again. If you are still having trouble switching rooms then try clearing your cache. Once you do so, log back in again and see if you are able to switch rooms. If you are not, and you are still experiencing the problem, then you might want to try contact Ganz. The best way to do that is by phone and you can reach them at 1-866-WEBKINZ. Good luck!

- Midnights Bliss
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Old 08-11-2009, 05:10 AM   #9
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Default Re: Help!!

Congratulations on your new pet! So sorry you are having trouble now. I think everyone's giving you good advice to try, but it might be Ganz needs to fix some computer "bugs" or glitches in their massive programming that runs WW. Try to remember that we get this site and all the things to do without paying anything for it (unless you have deluxe membership). Just the cost of the Webkinz. It should be fixed soon, or you can ask your parents to call Ganz and get help from the customer service people. They are very nice and helpful.
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Old 08-11-2009, 09:44 AM   #10
Still a
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Default Re: Help!!

Try logging out and then logging back in. If that doesn't work then try shutting your computer off and then turning it back on. If that doesn't work, wait a few hours and then try it again.

I hope this helped!
Emz
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