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Old 05-17-2009, 09:23 PM   #1
I See Dead
Webkinz :)
 
smallfry120's Avatar
smallfry120 is a name known to allsmallfry120 is a name known to allsmallfry120 is a name known to all

Default Answered: HELP!!!

Ok. I was on Webkinz a few minutes ago. I went into my room where I keep all my special rares. I got something out to move to another room. then I went trading. I went back to the room to get something to trade, and EVERYTHING except my Banana sofa and the other Webkinz in there, and the walls and floors was GONE!!! ALL of my rares and exclusives were in there! at least the more expensive ones and the ones more important to me!. idk if somebody stole them or if it is a glitch!

Do you have any way to help? do you know what is going on, and what I can do to fix it? Can you at least give me a way to contact GANZ, alert them of this, and see if they can help?!
smallfry120 is offline Female
Best Answer - Posted by ebaday
It is OK! First try logging in and out. It is probably just a glitch! If that doesn't work, check your docks. Is it in there? No luck? CALL GANZ! There is a sticky with their contact info at the HELP section I believe.The phone number is 1-866-932-5469. Leave them a message if you can't get them an operator. Tell them your name, username, why you are calling, when to call you back, and your number to call you on. You can also go to customer sevice at the front page of WW and click on MY QUESTION DOESN'T APPEAR ABOVE and write a message. I so hope you find them!
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Old 05-17-2009, 09:25 PM   #2
ebaday
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Default Re: HELP!!!

It is OK! First try logging in and out. It is probably just a glitch! If that doesn't work, check your docks. Is it in there? No luck? CALL GANZ! There is a sticky with their contact info at the HELP section I believe.The phone number is 1-866-932-5469. Leave them a message if you can't get them an operator. Tell them your name, username, why you are calling, when to call you back, and your number to call you on. You can also go to customer sevice at the front page of WW and click on MY QUESTION DOESN'T APPEAR ABOVE and write a message. I so hope you find them!

Last edited by ebaday; 05-17-2009 at 09:28 PM..
Old 05-17-2009, 09:26 PM   #3
Revive our hearts
Gift Guru
 
IzHannah's Avatar
IzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clownIzHannah is cool as a bunny clown

Default Re: HELP!!!

It is just a glitch The most common way to solve this is to log off and log back on.

If this doesn't help, try clearing your cashe.

And if neither of those work, then you can contact Ganz either by phone (1-866-WEBKINZ) or by going to the customer service page on the webkinz site.

But logging out and logging back in should fix this problem
IzHannah is offline Female
Old 05-17-2009, 09:27 PM   #4
~2 Days Til ~ Disney
Banned
mom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicness
mom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicnessmom w charm is epic beyond epicness

Default Re: HELP!!!

Try logging out then back in. If that doesnt work wait till after the nightly matinenance. If still nothing contact Ganz tomorrow dont worry it will be okay!!
mom w charm is offline Female
Old 05-17-2009, 09:32 PM   #5
I See Dead
Webkinz :)
 
smallfry120's Avatar
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Default Re: HELP!!!

lol. ok! I wasn't sure, because it isn't in my docks. And I wasn't sure if it was a glitch if it would all be missing, instead of leaving the sofa behind. lol. I'll try logging out! thank you!

wow thank you guys! It worked. I think there might still be a few items missing, but i'll double check. Thanks again! Reps for all of you! lol. what a weird glitch.

Last edited by smallfry120; 05-17-2009 at 09:32 PM..
smallfry120 is offline Female
Old 05-17-2009, 11:55 PM   #6
ait fest, yawn
Gift Guru
 
AgtPix's Avatar
AgtPix knows the way
AgtPix knows the way

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Default Re: HELP!!!

P.s as i've learned from a prior thread, try not to have more than 75 items in a(large) room at a time, including pets.
If a smaller room, you may want to have less.
This can make things glitchy
AgtPix is offline Female
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