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Old 02-03-2009, 10:20 PM   #1
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Red face Unanswered: HELP!

I bought "POTM" Googles from Ebay; 3 of them. They came as "pink", even though the only picture of a Google on WW is a white one. Now I was trying to play the "extra dunk the Zingo" and it told me I didn't have the POTM.

Do these sellers owe me money? Is this a Ganz issue?

Anyone else having this problem?

Thanks!
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Old 02-03-2009, 10:22 PM   #2
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Default Re: HELP!

I'm a little confused here- did the seller you bought from post pictures of the pink googles, or the white googles? Which one did you get?
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Old 02-03-2009, 10:24 PM   #3
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Default Re: HELP!

Hi, I hate to tell you but there are three different Googles - White full sized, pink full sized, and a lil kinz white. The POTM is the full sized white one. I hope this helps.
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Old 02-03-2009, 10:26 PM   #4
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Default Re: HELP!

There is two different googles, the white (POTM) and the pink. If the seller advertised the white one, but sent you the pink one, you are entitled to a refund. But, if they did not state what color the googles was, sorry, but there is not much you can do.

Either way, I am sorry you received the wrong one. If you haven't adopted or opened the tags on two of them, maybe you can work out an exchange with the seller.

Best of luck!

Oops! I forgot about the little one as Jenifer36 stated!
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Old 02-03-2009, 10:30 PM   #5
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Default Re: HELP!

If you go to the Webkinz Pets + Stuff at the top of the Newspaper in , then click "Webkinz Pets", then click a few pages in you'll see the Pink Googles (listed next to the Siamese + a Snake + the Croc + Toucan ...)

Sorry you didn't know about this when you bought it, but the people that sold it to you are only liable if they misrepresented a Pink one as being White. If they showed a picture of the Pink one, then they are fine. Sorry that happened to ya though
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Old 02-04-2009, 12:11 AM   #6
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Default Re: HELP!

the code might have been for another pet....
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Old 02-04-2009, 12:17 AM   #7
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Default Re: HELP!

If the seller sent pink, but featured a white one in the photo, then it is an Ebay issue, you will have to dispute it with the seller. Sadly, Ganz will do nothing about it since they do not support Ebay purchases.
I would definitely dispute this with the seller, they are misrepresenting the item. That is especially a big deal since it is the POTM.
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Old 02-04-2009, 12:34 AM   #8
 
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Default Re: HELP!

FYI if the seller advertised POTM Googles and sent you 3 PINK Googles you are definitely entitled to a refund simply contact the seller you got the wrong Googles...however if you used the codes from these Webkinz then you didn't check the code tag the Webkinz pet is clearly maked on the outside of the tag as Googles or Pink Googles or Lil' Kinz Googles...if you entered the codes from the tags then they are yours and not entitled to a refund since the codes are no longer new...I double check all code tags when I get them from eBay sellers to confirm I got what I paid for before entering anything into my Webkinz account...it's much easier to get a refund when you double check and confirm an error was made however misleading it might be...looks like you have a few new pets not POTM though if you entered them into your Webkinz account and used the codes...hopefully you'll check next time you order something to make sure you got what you paid for
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Old 02-04-2009, 08:50 AM   #9
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Default Re: HELP!

If they advertised POTM Googles it should have been the white ones. I would contact the seller and see if they can fix this issue. If they tell you they won't help you I would then tell them that you will be giving them negative feedback and I'm sure they do not want that any more than you wanted pink googles. As a last resort I would contact ebay and tell them the seller missrepresented the product. Sorry this happened . I bought the lil kinz the first time and was awful dissapointed when it didn't work for POTM so know how you feel. Good Luck with getting this fixed!
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Old 02-04-2009, 09:24 AM   #10
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Default Re: HELP!

Yes, contact the seller - I bought the code for a hedgehog once, but when I entered the code, it was for a porcupine! The seller was very responsive and helped correct the issue.

Always remember to check the feedback of any seller before making a transition!
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