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Old 01-26-2009, 06:05 PM   #1
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Default Unanswered: help!!!!!!!!!!!!

someone logged into my account and stole things and moved my webkinz around!
Does ANYBODY know what to do??????????
sydbean71 is offline Female
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Old 01-26-2009, 06:05 PM   #2
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Default Re: help!!!!!!!!!!!!

Yea...tell a parent, contact Ganz, change your password, make sure you have all secret codes
MysticMist is offline Male
Old 01-26-2009, 06:06 PM   #3
Never too late
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Default Re: help!!!!!!!!!!!!

What he said
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Old 01-26-2009, 06:06 PM   #4
Yuir03
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Default Re: help!!!!!!!!!!!!

really that never happen to me and does anyone know your password and would go in your account
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Old 01-26-2009, 06:09 PM   #5
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Default Re: help!!!!!!!!!!!!

First change your password. Make sure it is long and contains numbers and letters and is very hard for someone to guess. Second check your Kinzchat phone to see if somebody you don't know and who wasn't on their before is on your kinzchat phone. There is a good chance that person might be the hacker. Third contact Ganz!

And I'm sorry you got hacked and lost your items. I hope nothing that was very important and valuable to you wasn't stolen!
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Old 01-26-2009, 06:09 PM   #6
Asacardimus
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Default Re: help!!!!!!!!!!!!

The only way this could have happened is if someone you know got your password. If so they will have posted stuff to themselves off your account. Look on your phone and try to send some small item to anyone you don't recognise or anyone who you know you personally know (like bread). The first one which is refused because you have already sent them post today is likely the culprit.

And *do* change your password now. Without delay.
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Old 01-26-2009, 06:09 PM   #7
Revive our hearts
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Default Re: help!!!!!!!!!!!!

It might be just a glitch...this happens sometimes to me when I enter a room. Everything disappears and my pets are just standing there like "what just happened?" LOL Try logging out and logging back in and see what happens....this might take a few tries. If that doesn't work, then try contacting Ganz and tell them what happened. Hope this helps! And good luck getting your things back!
IzHannah is offline Female
Old 01-26-2009, 06:14 PM   #8
jml123456789
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Default Re: help!!!!!!!!!!!!

Change you password. Send out 1 small item to everyone on you phone and the person you can't send an item to is most likely your hacker!
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Old 01-26-2009, 06:21 PM   #9
I'm a deep sea
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Default Re: help!!!!!!!!!!!!

First contact Ganz IMMEDIATLY. Change your password. A hacker probobly got in or a glitch removed your items. When you contact GANZ explain to them what happened. Make them understand that you are very upset and tell them what and how many items got stolen. Try logging out then back in and it might solve the problem, if it doesnt I would contact GANZ. Good luck with everything. I hope your problems will work out. Hope I helped you!

~S.O.S.Star
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Old 01-26-2009, 07:30 PM   #10
L E A H ! !
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Default Re: help!!!!!!!!!!!!

Contact ganz at 1800 webkinz. Change you password often so no one will ever get on.
Lelex13 is offline Female
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