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Old 12-01-2008, 08:31 AM   #11
djaeger
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Default Re: help!!!

Just keep trying throughout the day. I don't think they answer calls before 9 am et. The number I called to get a charm forest tiara problem fixed was 1-866-932-5469. I will be using this number again. Keep trying until you get through. If the lines are busy (which they will be today) it may take a while.
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Old 12-01-2008, 08:58 AM   #12
Lil Kinz
 
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Default Re: help!!!

I am having the same problem. No Loot Bag. Where do I find the phone number to call?
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Old 12-01-2008, 09:27 AM   #13
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Default Re: help!!!

I did not get anything in my loot bag either....GRRRRRR i have put in a request and a phone call, guess i will just ahve to keep calling...
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Old 12-01-2008, 09:53 AM   #14
bflyangel
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Default Re: help!!!

I am sorry this is happening to everyone! I have been lucky, for the last 3 months I have logged in my POTM right after midnight before maintenance and have had no problems at all.

I hope Ganz gets this fixed soon. We should be able to adopt a POTM on the 1st of the month without fear of not getting prizes. This waiting until the 5th is just plain silly, especially when the 1st falls on a weekend like last month with cool POTM events happening
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Old 12-01-2008, 10:01 AM   #15
meadowgreene
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Default Re: help!!!

Hi Rodsbaby, I'm not sure what number you were calling but I used this one about a month ago & it worked fine: 1-800-724-5902. Hope it helps.
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Old 12-01-2008, 11:03 AM   #16
Merry Christmas!!
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Default Re: help!!!

We had the same thing happen to us this mornin. My DS was excited to finally get a potm added onto his account, and when we did, BAM..... nothin!! We did get the big prize of 0 kinzcash like what is posted on the previous page!! I have called and left a message. I will give them time, but I will keep tryin to call back till I finally get to talk to someone!
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Old 12-01-2008, 12:34 PM   #17
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Default Re: help!!!

OK so i called 1-800-724-5902 and picked option #2 for CS and told them my problem with opening my Loot bag and getting nothing...about 5 min later they had my account fixed and all my pom stuff is now in my dock
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Old 12-01-2008, 01:54 PM   #18
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Default Re: help!!!

I started a new thread about this not seeing this one. Yes this happened to me. I was too excited to wait and adopted it today. So I should call them then?
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Old 12-01-2008, 03:47 PM   #19
WJD
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Default Re: help!!!

I didn't get one either!
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Old 12-01-2008, 06:06 PM   #20
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Default Re: help!!!

Its just so frustrating. This is our first POTM and we waited til the first of the month. We live overseas. And now we have to make a overseas call to try and fix it. I want to thank everyone for all their help. Ive emailed them, and I made the call earlier this morning. Now I guess its just a waiting game.
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