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Old 11-27-2008, 03:45 PM   #11
OOO Ghostkinz!
Gifted
 
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Default Re: Help!

View Post Originally Posted by SOSO910
there is no such thing as a w-cares shirt. are you sure the letter meant you won a shirt from w-cares? it might be kinz style
Maybe Smallmonkey meant the Jacket, like the pic below.
What happens, sometimes, is the letter shows up before the item. If it doesn't show up in a day or so, Smallmonkey, call Ganz 1-866-WEB-KINZ and tell them. They will be happy to help, I am sure
Click the image to open in full size.
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Old 11-27-2008, 09:00 PM   #12
Wacky Holidays!
Webkinz :)
 
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Default Re: Help!

I also received a letter (on my Asian account) saying I received a Webkinz Cares gift of a sunrise sandwich. The sandwich never showed up in my dock. I didn't bother doing anything about it because it was only a recipe food.

If you want your item, you should call and let them know that your prize was not awarded; and you are not the only one that this has happened to.
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Old 11-27-2008, 09:21 PM   #13
100% Evil.
Gift Guru
 
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Default Re: Help!

Hmmmm... sounds like you might have been the reciepent of a Wcares item. I've never been on the receiving end of one, so I'm not sure how it shows up in your dock. Perhaps logging in and out a few times will help. If not, perhaps you could put a call into Ganz and let them know. Good luck, and I hope your item shows up. Oh yes, Happy Thanksgiving, too!
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