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Old 11-06-2008, 12:41 PM   #1
Becky1216
 
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Default Unanswered: Help!!!

Last night I decided to create an Asian Account!! But when I try to go into my room there, the Loading sign stays up and I can't click on anything (map, edit, etc) . Whenever I try to go into something else from the Things To Do List after being in my room, it gives me a blank screen!!! What is going on?? I looked at the customer support page that they want us to use now, but nothing matches my problem? Any advice??
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Old 11-06-2008, 12:45 PM   #2
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Default Re: Help!!!

I would not report,because well.....they don't really respond or fix the problem.
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Old 11-06-2008, 01:37 PM   #3
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Default Re: Help!!!

View Post Originally Posted by The Puppy Lover
I would not report,because well.....they don't really respond or fix the problem.
Thanks for posting, but they must be able to do something, right?
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Old 11-06-2008, 01:40 PM   #4
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Default Re: Help!!!

On the page that says "Comments and Suggestions" there's a section entitled "Our Question Does Not Appear Above" you can fill out this form and they should get back to you. Hope this helps.
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Old 11-06-2008, 01:41 PM   #5
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Default Re: Help!!!

I think you log out and go to the page where it tells you to log in, Right click and refresh ,then try to go in again.
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Old 11-06-2008, 01:43 PM   #6
Becky1216
 
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Default Re: Help!!!

View Post Originally Posted by Ribbitsqueak
On the page that says "Comments and Suggestions" there's a section entitled "Our Question Does Not Appear Above" you can fill out this form and they should get back to you. Hope this helps.
Hmmm...must have missed that one, lol! I've never had to get in contact with Ganz before, so I'm new to the whole customer service thing! Thanks so much

---------- Becky316 added 1 Minutes and 24 Seconds later ----------

View Post Originally Posted by d8471
I think you log out and go to the page where it tells you to log in, Right click and refresh ,then try to go in again.
I've logged in and out bunches of times and nothing seems to work!! Will try more before I have to get in contact with them though, and keep my fingers crossed. LOL!! Thanks

Last edited by Becky316; 11-06-2008 at 01:43 PM.. Reason: Automerged Doublepost
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Old 11-06-2008, 01:56 PM   #7
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Default Re: Help!!!

You're very welcome. I sent them my very first complaint through that form 2 days ago and got a form letter that had nothing to do with my problem back in return. Tried again with more success. Best of luck.
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Old 11-06-2008, 03:33 PM   #8
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Default Re: Help!!!

Try a different server. That happens to me sometimes with Internet Explorer, but with Firefox it does much better.
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