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Old 10-27-2008, 08:53 AM   #1
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Thumbs down Unanswered: HELP!!!!!!!!!

I cant log in it wont accept my password,so I clicked to change my password. I put in my secret code from a pet I had and it gave me a new password. I tried to log in again and same old message..make sure your password is correct..... so I keep trying and changed secret codes got new password they give me nothing works same old ...make sure your password is correct...
Has this happened to any one else HELP!!!!!!!!
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Old 10-27-2008, 09:00 AM   #2
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Default Re: HELP!!!!!!!!!

Ohh, nooo! How frustrating! Maybe you could have someone at home help you, just to make sure the code is entered correctly!
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Old 10-27-2008, 09:09 AM   #3
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Default Re: HELP!!!!!!!!!

View Post Originally Posted by kassie1
I cant log in it wont accept my password,so I clicked to change my password. I put in my secret code from a pet I had and it gave me a new password. I tried to log in again and same old message..make sure your password is correct..... so I keep trying and changed secret codes got new password they give me nothing works same old ...make sure your password is correct...
Has this happened to any one else HELP!!!!!!!!
Did you try clearing your cache if you don't know how press f5:cmunk:
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Old 10-27-2008, 09:36 AM   #4
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Default Re: HELP!!!!!!!!!

I had that happen to me the other day, but it wasn't the password that was wrong ,it was the username ! I have 3 accounts and I had one of my other usernames on it. I just wrote that to tell you that they say password when they could mean username! I hope you get it worked out!
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Old 10-27-2008, 09:37 AM   #5
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Default Re: HELP!!!!!!!!!

Is your caps lock on?
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Old 10-27-2008, 09:41 AM   #6
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Default Re: HELP!!!!!!!!!

try to copy and paste the new password they give you...
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Old 10-27-2008, 09:42 AM   #7
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Default Re: HELP!!!!!!!!!

Make sure you are typing in your correct username with the new password
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Old 10-27-2008, 09:43 AM   #8
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Default Re: HELP!!!!!!!!!

Yeah, that's a great idea, Copy and Paste the new password they give you.
Old 10-27-2008, 10:46 AM   #9
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Default Re: HELP!!!!!!!!!

View Post Originally Posted by kassie1
I cant log in it wont accept my password,so I clicked to change my password. I put in my secret code from a pet I had and it gave me a new password. I tried to log in again and same old message..make sure your password is correct..... so I keep trying and changed secret codes got new password they give me nothing works same old ...make sure your password is correct...
Has this happened to any one else HELP!!!!!!!!

its never happend to me.Its probaly just your computer
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Old 10-27-2008, 10:53 AM   #10
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Default Re: HELP!!!!!!!!!

View Post Originally Posted by jehannah4
Is your caps lock on?
View Post Originally Posted by EXOTERIC
try to copy and paste the new password they give you...
I have often had my caps lock on and didn't realize it...and then panicked when I couldn't get in....It is the first thing to check...and then exoteric's advice is priceless....copy and paste is a great way to ensure that you are typing the exact password that they have given you...however, make sure you do not copy a "space" after the password...that will result in an error as the "space" is not part of the password.
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