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I have wrote ganz 3 times and still no help... I am locked out of my Greenthum Garden and have 4 pets stuck in there. I lost my red lava lamp by trying to move it too another room I removed it fine but then when I took from dock to room a message popped up invalid item and vanished. My plants are dying not counting what valueables I have in there. This is now going on week 3 what do I got to do to get this fixed someone please help me
Aww...I'm really so sorry this is happening to you...and for so long, also. I've been locked out of my garden before and this worked for me....enter it through a different entrance. You may need to give Ganz a call.... Here's the number..Mon-Fri 9-5 1-866-932-5469 ( you must be over 18 Good luck and please let us know.
Hope this gets fixed for you soon. Apparently, Ganz is currently sending a form letter to all people who contacted them about problems during the Christmas period. There's another thread with Ganz' response here:
I feel really sorry for u!!!! I hope that Ganz can fix it. This might help with why it is tsking Ganz so long: If you really think about how many users Webkinz has, just think of how much mail they get!!! It takes them a long time to read all of the letters...
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