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Old 01-13-2008, 08:27 PM   #1
Lil Kinz
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Default Unanswered: HELP

I have wrote ganz 3 times and still no help... I am locked out of my Greenthum Garden and have 4 pets stuck in there. I lost my red lava lamp by trying to move it too another room I removed it fine but then when I took from dock to room a message popped up invalid item and vanished. My plants are dying not counting what valueables I have in there. This is now going on week 3 what do I got to do to get this fixed someone please help me
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Old 01-13-2008, 08:28 PM   #2
musketeer1994
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Default Re: HELP

OMG! i feel soo bad for you!! The same thing happened to me except I lost 2000 dollars!! It is so annouing right??
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Old 01-13-2008, 08:30 PM   #3
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Default Re: HELP

Did you try going on the map and clicking that room? If you did then there's not much I can help you with. That happened to me once but I just went to the map and it worked!
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Old 01-14-2008, 10:16 AM   #4
Rachak32
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Default Re: HELP

what!
tht is insane!
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Old 01-14-2008, 05:05 PM   #5
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Default Re: HELP

This happened to my garden. Something must be going on. But, it happened a week ago and only lasted 3 days! Just, everyday try again. Don't kept trying and trying.
Hope I helped!!
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Old 01-15-2008, 09:49 AM   #6
sparly2
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Default Re: HELP

did you try to click on your pets that were stuck?? if you did,then sorry,but idk

---------- sparly2 added 7 Minutes and 29 Seconds later ----------

well,I mean on the MY PETS section,click on a stuck pet.

Last edited by sparly2; 01-15-2008 at 09:49 AM.. Reason: Automerged Doublepost
Old 01-15-2008, 11:14 AM   #7
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Default Re: HELP

Aww...I'm really so sorry this is happening
to you...and for so long, also.
I've been locked out of my garden before
and this worked for me....enter it through
a different entrance.
You may need to give Ganz a call....
Here's the number..Mon-Fri 9-5
1-866-932-5469 ( you must be over 18
Good luck and please let us know.
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Old 01-15-2008, 11:33 AM   #8
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Default Re: HELP

oh that's terrible. Keep checking everyday maybe it'll fix itself?
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Old 01-15-2008, 02:12 PM   #9
Ratqueen
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Default Re: HELP

Hope this gets fixed for you soon. Apparently, Ganz is currently sending a form letter to all people who contacted them about problems during the Christmas period. There's another thread with Ganz' response here:

http://www.webkinzinsider.com/forum/...z-t184409.html
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Old 01-15-2008, 08:16 PM   #10
Gymbrat814
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Default Re: HELP

I feel really sorry for u!!!! I hope that Ganz can fix it. This might help with why it is tsking Ganz so long: If you really think about how many users Webkinz has, just think of how much mail they get!!! It takes them a long time to read all of the letters...
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