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Old 01-02-2008, 06:05 PM   #1
Lil Kinz
rysmama is an unknown quantity at this point

Default Unanswered: HELP!!

My son got this thing for Christmas and I havent been able to use the site since then!! I cannot even stay logged in long enough to get into the Room. Can anyone help me? I re installed Flash Player like it told me to and still nothing!!! HELP!!!!!!
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Old 01-02-2008, 06:05 PM   #2
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Lindsay's Avatar
Lindsay has a reputation beyond reputeLindsay has a reputation beyond reputeLindsay has a reputation beyond reputeLindsay has a reputation beyond reputeLindsay has a reputation beyond reputeLindsay has a reputation beyond repute

Default Re: HELP!!

Email ganz at support@ganz.com.
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Old 01-02-2008, 06:06 PM   #3
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Curie is just really niceCurie is just really nice

Default Re: HELP!!

The site is just closed for a while. No big.
WELCOME TO WI!
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Old 01-02-2008, 06:07 PM   #4
Lil Kinz
rysmama is an unknown quantity at this point

Default Re: HELP!!

closed for everyone, for a week????
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Old 01-02-2008, 06:15 PM   #5
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thecowgurl's Avatar
thecowgurl will become famous soon enough

Default Re: HELP!!

View Post Originally Posted by rysmama
My son got this thing for Christmas and I havent been able to use the site since then!! I cannot even stay logged in long enough to get into the Room. Can anyone help me? I re installed Flash Player like it told me to and still nothing!!! HELP!!!!!!
Hi! Welcome to the club. WW is having issues. Try to delete your temp files and cookies (clear your cache) exit all your browsers and start over. If you get the white screen hold down the Ctrl key and press F5. If that doesn't work, just bite your lower lip and come back and catch up on all the things on this site. Lots of good friends here.

P.S. WW is not closed. It's just kinda buggy. It was down for about 24 hours a few days ago. Just keep trying.

---------- thecowgurl added 1 Minutes and 59 Seconds later ----------

Also, if you go to the home page, there is a letter from Ganz explaining some issues with new adoptions.

Last edited by thecowgurl; 01-02-2008 at 06:15 PM.. Reason: Automerged Doublepost
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Old 01-03-2008, 07:46 AM   #6
Lil Kinz
rysmama is an unknown quantity at this point

Default Re: HELP!!

View Post Originally Posted by thecowgurl
Hi! Welcome to the club. WW is having issues. Try to delete your temp files and cookies (clear your cache) exit all your browsers and start over. If you get the white screen hold down the Ctrl key and press F5. If that doesn't work, just bite your lower lip and come back and catch up on all the things on this site. Lots of good friends here.

P.S. WW is not closed. It's just kinda buggy. It was down for about 24 hours a few days ago. Just keep trying.

---------- thecowgurl added 1 Minutes and 59 Seconds later ----------

Also, if you go to the home page, there is a letter from Ganz explaining some issues with new adoptions.
I don't know what a cache is. I did try to delete the files, I'll try again today though. I don't know what white screen you are talking about though. Thanks!!
rysmama is offline
Old 01-03-2008, 07:49 AM   #7
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horse lover18 has a spectacular aura about

Default Re: HELP!!

it is a glich that they are working on
horse lover18 is offline Female
Old 01-03-2008, 07:52 AM   #8
Lil Kinz
rysmama is an unknown quantity at this point

Default Re: HELP!!

View Post Originally Posted by horse lover18
it is a glich that they are working on
yeah thats what everyone keep telling me!
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Old 01-03-2008, 08:29 AM   #9
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thecowgurl's Avatar
thecowgurl will become famous soon enough

Default Re: HELP!!

View Post Originally Posted by rysmama
I don't know what a cache is. I did try to delete the files, I'll try again today though. I don't know what white screen you are talking about though. Thanks!!
In the broswer world, cache is your collection of temp files and cookies. Tools > Internet options > delete files, delete cookies.

Sometimes after I clear my cache, and hit the login button on the main WW site I get the white screen. Holding Ctrl and pressing F5 usually gets me to the login screen.

Don't worry, you're not losing your mind. Unfortunately, WW has a lot of issues right now. I won't start another rant but suffice it to say the number of problems are "unbelievable" and is why we have a lot of new members here on WI. Take a deep breath and hang on!
thecowgurl is offline
Old 01-04-2008, 07:09 AM   #10
Lil Kinz
rysmama is an unknown quantity at this point

Default Re: HELP!!

View Post Originally Posted by thecowgurl
In the broswer world, cache is your collection of temp files and cookies. Tools > Internet options > delete files, delete cookies.

Sometimes after I clear my cache, and hit the login button on the main WW site I get the white screen. Holding Ctrl and pressing F5 usually gets me to the login screen.

Don't worry, you're not losing your mind. Unfortunately, WW has a lot of issues right now. I won't start another rant but suffice it to say the number of problems are "unbelievable" and is why we have a lot of new members here on WI. Take a deep breath and hang on!
Thank you !!!!
rysmama is offline
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