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Old 05-05-2010, 11:17 PM   #1
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WebkinzBoy731 is a jewel in the roughWebkinzBoy731 is a jewel in the rough

Default Answered: HELP! ********** MADE A MISTAKE! :'(

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Hello I was suppose to be the winner for the bonus winner for the webkinznewz.com category "Super Collector" as shown in the picture I did get the message stating that I won I contacted ganz videoz and there seems to be a mistake because they said I did not win the webkinz sparkling pegasus I believe I should get the webkinz sparkling pegasus for there mess up. I have 507 webkinz (not including the may webkinz i recently got) including many many rare and retired so im very upset this happened about a week ago now I would like to share it with you guys! HELP! I contacted ganz and they said there sorry it was a mistake from 1 of our staff members... so get my hopes up and break me down ganz? I was looking forward for my pegasus...




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Best Answer - Posted by WI 50ish
View Post Originally Posted by WebkinzBoy731

Hello I was suppose to be the winner for the bonus winner for the webkinznewz.com category "Super Collector" as shown in the picture I did get the message stating that I won I contacted ganz videoz and there seems to be a mistake because they said I did not win the webkinz sparkling pegasus I believe I should get the webkinz sparkling pegasus for there mess up. I have 507 webkinz (not including the may webkinz i recently got) including many many rare and retired so im very upset this happened about a week ago now I would like to share it with you guys! HELP! I contacted ganz and they said there sorry it was a mistake from 1 of our staff members... so get my hopes up and break me down ganz? I was looking forward for my pegasus...
YOU have got to be kidding? You are aren't you?
If the email was not sent to you; that is one thing, but to send a CONGRATULATORY email to a member asking them how they would like their prize delivered and then say that a mistake was made; absolutely wrong on so many many levels!
Webkinzboy - you have got to speak to a manager or supervisor and ask them how a staff member is allowed to make a mistake like that? And simply let them know this is quite upsetting.

I am sure once you speak to an informed employee, it will all be straightened out and we will be welcoming your rare pet real soon!
I am so sorry you had to experience this; it is a misfortune that I am thinking positively that Ganz will do the right thing and give you a code for your winning Sparkling Pegasus
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Old 05-05-2010, 11:21 PM   #2
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Default Re: HELP! ********** MADE A MISTAKE! :'(

I say yes you should get the Sparkling Pegasus. Did you show them the prove (above) that you have that might help. I would not give up keep contacting them and show them your proof. Don't back down you deserve it if they told you that you won.
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Old 05-05-2010, 11:27 PM   #3
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Default Re: HELP! ********** MADE A MISTAKE! :'(

Wow that is the weirdest thing I have ever seen!
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Old 05-06-2010, 12:00 AM   #4
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Default Re: HELP! ********** MADE A MISTAKE! :'(

View Post Originally Posted by rockermom
Wow that is the weirdest thing I have ever seen!
I know you thought a company could of been a bit more professional but i love ganz so much

View Post Originally Posted by gamesareks
I say yes you should get the Sparkling Pegasus. Did you show them the prove (above) that you have that might help. I would not give up keep contacting them and show them your proof. Don't back down you deserve it if they told you that you won.
yeah ganz has been hurting my feelings lately they took away family deluxe that worked for my family perfectly
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Old 05-06-2010, 06:53 AM   #5
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Default Re: HELP! ********** MADE A MISTAKE! :'(

Thats is not good...
What I would do would be maybe phone them? And if they ask for proof send them it as an attachment on an email or something?
You should've won, you really should've.
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Old 05-06-2010, 07:35 AM   #6
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Default Re: HELP! ********** MADE A MISTAKE! :'(

i am so sorry to hear that happened to you!
i won that category of the contest. i have every webkinz pet ever made except cheeky dog. including all estore pets and trading card pets(mystical panda and magical retriever), and the employee pets (wintermint deer and sweet tooth tiger). in addition i have all the ornaments, charms, figurines, kinz style, stationary, lip gloss/body spray, kinz clips, zumbuddies basically everything ganz has made that is webkinz related.
i received an email just like yours, then they emailed the code for the pegasus, then my video appeared on the webkinz newz site
what they did to you seemed like a cruel joke. i think you deserve a pegasus for their error. maybe if you email them a copy of the letter you received and keep calling they will make it right. i would have been devastated to be notified i won, then received no code! ask to speak to a supervisor when you call. i hope you get one!
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Old 05-06-2010, 10:05 AM   #7
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Default Re: HELP! ********** MADE A MISTAKE! :'(

That isn't fun. I would say call GANZ, and see what they say.
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Old 05-06-2010, 10:08 AM   #8
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Default Re: HELP! ********** MADE A MISTAKE! :'(

That is so uncool! You totally deserve that pegasus! I would call ganz about this... I really hope you get your sparkling pegasus soon!
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Old 05-06-2010, 10:10 AM   #9
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Default Re: HELP! ********** MADE A MISTAKE! :'(

That's odd, I would reply...... then see if they send it to you. They might correct themselves????.....
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Old 05-06-2010, 02:14 PM   #10
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Default Re: HELP! ********** MADE A MISTAKE! :'(

I think you should get the pegasus.

You already contacted GANZ? Is there anyway you can email them, and show them the message for proof? If so, I'd suggest doing that.
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