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Old 07-27-2008, 04:53 PM   #21
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Default Re: Hellp!! Kinzstyle bags

well i do have the item i bought but i forgot to clarify that my sister also had activated one and it dissapeared before she bought anything is that supposed to happen??
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Old 07-27-2008, 05:01 PM   #22
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Default Re: Hellp!! Kinzstyle bags

sounds like you are good to go on yours then if you have your item.

Does your sister have her own account? If hers dissappeared before she could purchase anything then you are correct, that shouldnt happen. Have her double check her dock though really good, make sure she doesnt have a kinstyle clothing piece in there. Also have her logout and log back in to see if it shows back up in her dock..if the problem is still there..contact ganz


View Post Originally Posted by Cheekyduck
well i do have the item i bought but i forgot to clarify that my sister also had activated one and it dissapeared before she bought anything is that supposed to happen??
mom2hnemi is offline Female
Old 07-27-2008, 05:04 PM   #23
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Default Re: Hellp!! Kinzstyle bags

Well she has her own account and she has had a kinz style bag before so she has a item from her previous bag and we have contacted ganz but they dont know what to do.
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Old 07-27-2008, 05:06 PM   #24
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Default Re: Hellp!! Kinzstyle bags

View Post Originally Posted by Cheekyduck
Well she has her own account and she has had a kinz style bag before so she has a item from her previous bag and we have contacted ganz but they dont know what to do.
Hmmm Im sorry, you never know about Ganz, they dont always replace lost items..its very frustrating..but unfortunately it happens. You may just try reaching a different Ganz rep and see if there is anything they will do for you.
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Old 07-27-2008, 05:16 PM   #25
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Default Re: Hellp!! Kinzstyle bags

Nothing is wrong.You lose the bag once you buy something.
BTW-what did you buy?
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Old 07-27-2008, 05:57 PM   #26
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Default Re: Hellp!! Kinzstyle bags

I had bought a cheerleading top but i dont have the bottoms!
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Old 07-27-2008, 06:17 PM   #27
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Default Re: Hellp!! Kinzstyle bags

Once you buy an item from KinzStyle, the bag dissapears. If you want another bag, you just have to buy another clothing article. Hope this helps!
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Old 07-27-2008, 06:31 PM   #28
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Default Re: Hellp!! Kinzstyle bags

yeah my issue has been solved so thnx to everyone who posted
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