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Old 07-27-2008, 04:16 PM   #11
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Default Re: Hellp!! Kinzstyle bags

When you buy something at the Kinzstyle shop, the bag disappears.

If you don't have the item you purchased or the bag, then I would contact Ganz.

Sorry that happened to you.
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Old 07-27-2008, 04:19 PM   #12
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Default Re: Hellp!! Kinzstyle bags

View Post Originally Posted by vanvan20
The bag is supposed to disappear. Don't worry, it always happens
Yes I believe your bag is supposed to disappear. Even if you got it straight from Ganz, you might have worded to were Ganz thought you were talking about you CLOTHING ITEM. Yes though the bag is supposed to disappear. Just like the qouted post above mine says.
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Old 07-27-2008, 04:20 PM   #13
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Default Re: Hellp!! Kinzstyle bags

The bag always disappears after you have made your purchase. The email that you received is probably a standard one or they did not understand your question. But the bag is always going to go away after you have made your purchase.
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Old 07-27-2008, 04:25 PM   #14
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Default Re: Hellp!! Kinzstyle bags

Yes. There are alot of posiblities for your question. But the bag does dissapear after you make you selection.
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Old 07-27-2008, 04:32 PM   #15
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Default Re: Hellp!! Kinzstyle bags

I talked to a customer service represenative and she told us that it should not dissapear
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Old 07-27-2008, 04:37 PM   #16
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Default Re: Hellp!! Kinzstyle bags

Hi there Cheeky~ many of us are speaking from experience, I understand what the rep told you..but clearly it was a misunderstanding some where. Everyone is correct who have been helping with your question.

When you enter the code a kinzstyle bag shows up in your dock. You get access to the Kinstyle shop, once you have made a selection and PURCHASED the item..the bag indeed disappears. You then need to recheck your dock and make sure your selection is in your dock.

If your kinzstyle selection is NOT in your dock, then you have a problem and hopefully a Ganz rep can be of further assistance if this happened.
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Old 07-27-2008, 04:43 PM   #17
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Default Re: Hellp!! Kinzstyle bags

ok i am sorry if i upset anyone its just that i am very frustrated about this and i was told that they should not dissapear thnx for all of you guys help.
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Old 07-27-2008, 04:46 PM   #18
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Default Re: Hellp!! Kinzstyle bags

View Post Originally Posted by Cheekyduck
ok i am sorry if i upset anyone its just that i am very frustrated about this and i was told that they should not dissapear thnx for all of you guys help.

I doubt you got anyone upset, everyone is just very helpful and we understand your frustration Did you check your dock? Did you see a kinzstyle clothing item in there?
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Old 07-27-2008, 04:52 PM   #19
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Default Re: Hellp!! Kinzstyle bags

I know am not mad. I get fustrasted alot and i totally understand!
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Old 07-27-2008, 04:52 PM   #20
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Default Re: Hellp!! Kinzstyle bags

The bag should dissappear after you buy the item from the kinzstyle shop.
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