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Old 10-25-2008, 01:09 PM   #11
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Default Re: Have I lost access to Webkinz forever???

It may just be the browser you are using. Dial-Up sometimes works faster than high speed on Webkinz but it may depend on if you are using Netscape, Firefox, Internet Explore, Safari, Chrome...... Etc.
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Old 10-25-2008, 01:12 PM   #12
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Default Re: Have I lost access to Webkinz forever???

I also find that it can help to let the screen load for a long time (like 5 - 10 minutes), but it does not help to let it load for a really long time. I just close the window and try again in those situations.
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Old 10-25-2008, 01:31 PM   #13
Edward♥Cullen
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Default Re: Have I lost access to Webkinz forever???

Try clearing your cookies and temporary internet files. You may want to delete your internt history too.
(im not much of a computer person so i don't even know if dial-up has these)
If that doesnt work try using the following link:
http://customerservice.webkinz.com/cs/us_en/li.php
It is the "having troubles loading WW" section of customer service. They will hopefully fix your problem.
Hope customer service fixes the problem soon! *crosses fingers*
~E-Angel
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Old 10-25-2008, 01:37 PM   #14
Call me Chicky!
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Default Re: Have I lost access to Webkinz forever???

I'm sorry but I have no idea what to do. Hope GANZ can fix it!
(Welcome to WI!)
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Old 10-25-2008, 01:44 PM   #15
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Default Re: Have I lost access to Webkinz forever???

Someone said that they changed it so that people with older versions of Internet Explorer can't get in. I know when we first started a couple of years ago, our old computer was too slow (or not enough memory) to get on Webkinz at all. It wasn't until we got a new computer that we were finally able to play.
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Old 10-25-2008, 04:13 PM   #16
Lil Kinz
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Default Re: Have I lost access to Webkinz forever???

View Post Originally Posted by gripperluverxxoo
when it's loading try pressing F5, then press control and see if it helps
OMG It worked!!!!!!!!!!!!!!!!!!!!

Thank you Thank you Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

---------- tykers added 5 Minutes and 29 Seconds later ----------

View Post Originally Posted by koalababy13
I was having the same problem so this morning I cleared my history, temp internet files and cookies. Now it's fine.
I will maybe have my husband do that...I'm not computer savvy enough to know how!
Thanks for the info!!

Last edited by tykers; 10-25-2008 at 04:13 PM.. Reason: Automerged Doublepost
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Old 10-25-2008, 04:15 PM   #17
IagoParrot
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Default Re: Have I lost access to Webkinz forever???

its taking forever to log me in too.
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Old 10-25-2008, 04:19 PM   #18
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Default Re: Have I lost access to Webkinz forever???

It takes awhile 4 me 2 sometimes...I have Wi-Fi
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Old 10-25-2008, 05:55 PM   #19
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Default Re: Have I lost access to Webkinz forever???

View Post Originally Posted by koalababy13
I was having the same problem so this morning I cleared my history, temp internet files and cookies. Now it's fine.
I did this, the system clean up, and everything in WW is faster now. Try it!
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Old 10-25-2008, 07:17 PM   #20
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Default Re: Have I lost access to Webkinz forever???

I doubt it.Ganz suffers with uncontrollable gliches (lol) and they are having problems right now.So it probably doesnt matter what Internet speed you have and you will probably have access soon.
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