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Old 03-29-2009, 09:53 AM   #11
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Default Re: Has Webkinz Acknowledged the Login Problem?

View Post Originally Posted by bigr88smom
why would clearing the cache have anything to do with not letting you get into only one of three of your accounts? if that were the problem you wouldn't be able to get into any of them. you think? sorry i am sick of this removed and not in a very good mood.lol.
I have no idea but I have learned from the past that when they do an update if I don't clear my temp internet files I can't get in when my sister still can. It might be a seting on my computer or something. I really do not like doing that since I have to re-enter all my passwords because they get cleared out and its a pain in the neck. I don't know much about computers but know it lets me get back in so I just do it. I have vista and my sister doesn't if that might make a difference maybe but I was getting very upset because she could get in and I couldn't.

Sorry I was just trying to help with what works for me.

Last edited by Allrighty; 03-29-2009 at 09:54 AM.. Reason: typo
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Old 03-29-2009, 10:54 AM   #12
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Default Re: Has Webkinz Acknowledged the Login Problem?

i really didn't think the word i used was bad. lol. i wasn't downing the cache idea either. it is just too widespread of a problem to be that. it is technical problem on the webkinz world web site and it seems to be effecting more and more accounts. as far as the upgrades. after each one i just refresh the home page and it works for me. i emailed and also called and left a message about my problem and also told them that several people are not able to log on either. hopefully they will get it fixed and make everyone happy until the next problem.
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Old 03-29-2009, 10:56 AM   #13
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Default Re: Has Webkinz Acknowledged the Login Problem?

View Post Originally Posted by Allrighty
I have no idea but I have learned from the past that when they do an update if I don't clear my temp internet files I can't get in when my sister still can. It might be a seting on my computer or something. I really do not like doing that since I have to re-enter all my passwords because they get cleared out and its a pain in the neck. I don't know much about computers but know it lets me get back in so I just do it. I have vista and my sister doesn't if that might make a difference maybe but I was getting very upset because she could get in and I couldn't.

Sorry I was just trying to help with what works for me.
I have the same problem after all of their updates. I use Internet Explorer and I can't see any of the new stuff until I clear my temporary files and cookies (I can still log in though, without clearing the files and cookies). I don't know anything about vista, but for most internet browsers you can clear the temporary files (cache) and cookies without clearing your passwords. What browser are you using?

Also, someone has said in the past that you can get the new stuff by doing a ctrl-F5; but this hasn't worked on my computer. Maybe try that next time instead of clearing everything? I'm not sure if it will work for you.
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Old 03-29-2009, 11:03 AM   #14
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Default Re: Has Webkinz Acknowledged the Login Problem?

We do 8 accounts on one computer and mine was the only that had that problem with the server problem, even though they are on the same computer they don't all get the same server after calling several times they finally got mine fixed but I had my problems back in November December 2008. Clearing the cache also can help or Ctrl Alt F5
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Old 03-29-2009, 11:09 AM   #15
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Default Re: Has Webkinz Acknowledged the Login Problem?

I have internet explorer and don't know how to refresh my webkinz home page but it sure sounds like it would be a lot better than losing my passwords everytime. Can someone please let me know how to do this? Thanks in advance. That is what I like about WI- there is a lot of things I can learn from here and its great people are helping each other!
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Old 03-29-2009, 11:10 AM   #16
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Default Re: Has Webkinz Acknowledged the Login Problem?

I can log into two accounts but not my main one. Nothing seems to work
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Old 03-29-2009, 11:13 AM   #17
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Default Re: Has Webkinz Acknowledged the Login Problem?

I have ineternet explorer and these are the steps I take click on tools, click on internet options ,click on delete files, click ok, click delete cookies, click ok. I also Ctrl Alt F5 at the same time. Hope this helps

Last edited by kidzinme; 03-29-2009 at 11:16 AM..
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Old 03-29-2009, 11:14 AM   #18
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Default Re: Has Webkinz Acknowledged the Login Problem?

i cant log into mine it stinks
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Old 03-29-2009, 11:15 AM   #19
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Default Re: Has Webkinz Acknowledged the Login Problem?

i have problem logging in and also logging out too... talk bout frustrating .. and i still cannot get on ww on one of my american accounts.. i can on all the other american accounts and asian .. I guess I am lucky to be able to get on the others I also have problems when I submit a reply or modify a post.. it want save... so i did try and go to go advanced and then save and that did help.
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Old 03-29-2009, 11:18 AM   #20
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Default Re: Has Webkinz Acknowledged the Login Problem?

View Post Originally Posted by Allrighty
I have internet explorer and don't know how to refresh my webkinz home page but it sure sounds like it would be a lot better than losing my passwords everytime. Can someone please let me know how to do this? Thanks in advance. That is what I like about WI- there is a lot of things I can learn from here and its great people are helping each other!

If you go to "Tools"/"Delete Browsing History" you should get a pop-up that has 5 different options (besides the "Delete all..." and Close). For the first 2 options: "Temporary internet files" you can "Delete files..." and "Cookies" you can "Delete cookies". You don't need to "Delete history" nor "Delete forms..." nor "Delete passwords..." I hope this helps.
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