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Old 08-29-2009, 09:54 AM   #11
Shablooming
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Default Re: It Has returned!!! HELP!! (item falling through table)

View Post Originally Posted by Quack Quack
everything else in my house looks fine... and i just put a new trophy in that room... was it like a faulty trophy or something? lol. (i traded for it) man, this stinks...
Just a general word of advice here:

Most rooms, but especially trophy rooms, have a tendency to cause items to fall through tables or counters or pedestals whenever a new item is added to a room (so nothing is wrong with that traded trophy! ). For example, if I put a new picture on the wall of my kitchen, if I walk out and back in, there is good chance that my blender and sandwich maker will have fallen through the countertops and will be stuck. There is a way to keep this from happening: log out and back in right after adding a new item to a room, and all of your items should be in their correct positions and should be 'set.' If you travel to a different room during the same log in, avoid going back to the room where the new item was added before logging out.

Sometimes if you log out and back in even after seeing a stuck item, it might go back to its normal position. For the best chance of items resetting themselves try to avoid moving them around when they are stuck and then log out and back in. If you have messed with the items or if they are stuck when you log back in for any reason, you may need help from Ganz. What I always do when I have a stuck item is go to Customer Service on Webkinz's main page and click on "I Have Something Stuck!" and then "I Have an Item Stuck in the Room." Fill out the information, and your item will likely be unstuck within the next day or two, but sometimes within the hour!
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Old 08-29-2009, 10:46 AM   #12
marnabear
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Default Re: It Has returned!!! HELP!! (item falling through table)

That's good advice, Monkeecj, and I should follow it. Often when I put something into my storage room and then go back in there without logging out first, I find the room empty except for the last thing I put in there. Logging out and back in always solves that, thank goodness.

When the stuck item problem was finally fixed I had one table that I could not put anything on because it said the container was full. I called Ganz about it and the person I talked to was sure that this was because I had traded for it, but I knew I had not. I did notice two items stuck on the floor of the room next to it and when I finally got her to fix those the table was cleared up. I must have moved the table without seeing one of the items under it.
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