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Old 05-10-2008, 03:12 PM   #1
Lil Kinz
 
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Default Unanswered: Has this happened to you?

Hi, we just adopted the Velvety Elephant the other day. When we looked for her gift in the dock there was a blank space. When you move the mouse over it, it would say Velvety Elephant gift. I was told to just move the blank space into the room and see what happens. The box never showed up or opened but after that we had the trunk and a baloon and food in the dock but no exclusive item. I thought you got one of those when you adopted a new pet. We did get another box that opened and ended up getting the 1000 coin because she has over ten animals. Were we supposed to get an exclusive item or not? I emailed Ganz but haven't heard yet. Do any of you know? I'm new at this so sorry if it is a silly question.
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Old 05-10-2008, 03:13 PM   #2
Ask me
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Default Re: Has this happened to you?

Almost. Sometimes you should log out and go back in. Even if it's not there, open it. It's never happened to me, but experience is key, I guess.
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Old 05-11-2008, 07:43 AM   #3
I Love Fall
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Default Re: Has this happened to you?

I just dragged it in my room and clicked it.The other gift was under it. Yes you should have gotten a exclusive box with your 11th pet and every fifth one after that.
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Old 05-11-2008, 07:50 AM   #4
Gift Guru
 
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Default Re: Has this happened to you?

i think you should of gotton an exclusive
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Old 05-11-2008, 08:37 AM   #5
Blue1678
Gifted
 
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Default Re: Has this happened to you?

Thats never happend to me, and i hope it doesnt
hope you figure that out.
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Old 05-11-2008, 08:59 AM   #6
Rocks out loud!
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Default Re: Has this happened to you?

you should definately have gotten an exclusive. contact Ganz to see if they can replace it.

support@webkinz.com

1-866-WEBKINZ
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Old 05-11-2008, 09:04 AM   #7
SportzHottie13
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Default Re: Has this happened to you?

Thats werid that has never happen too me. But they should give you your exclusive item,there special food,and a welcome balloon. I think they should give you something more for the inconvinunce.
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Old 05-11-2008, 09:30 AM   #8
I Love Fall
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Default Re: Has this happened to you?

I made a mistake! You should have gotten an exclusive bed with your 10th pet,15th, etc
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Old 05-11-2008, 09:33 AM   #9
lanie293
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Default Re: Has this happened to you?

the extra box acts as your exclusive item
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