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Old 03-12-2011, 02:29 AM   #1
i wish i was a
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Question Unanswered: has anyone had success with getting a pets name changed? i did before but not today....help?????

i made an error in naming my hopping bunny so i called the cs rep to have her change the name for me like i had done twice before. it was right at 9am est not at the end of the day . she should have been well rested and not stressed out yet from leprechaun calls.............

well she was very grouchy and impatient with me. she told me the only way a name can be changed is if one made the pet secret code as the name by mistake. when i told her i had done this before and so have others, she told me it cant be changed. i asked her, very nicely , why i could do it before she said she didnt know and maybe i got a new employee. very rudely told me btw.

i was going to ask for a supervisor but i was going to bed and didnt want a call back. last time they did this right away with no problem and very nicely too.

i would like to know if any one has gotten their pets name changed when they called recently.
last time i did it was about nine months ago.

have they really changed this policy now?

if anyone was successful, what did you say to them? cuz she wasnt budging.

has anyone had success in calling back again, and again if need be?

im perplexed why they CAN do it but they WONT do it...........

id appreciate it cuz honestly she put the fear of god and the devil and the boogie man into me!


thanks ahead of time................
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Old 03-12-2011, 07:37 AM   #2
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

Hey there, I got to change my name back then because that was back then.
Now in days, they got a policy so I bet they wont let you do that anymore, because they will get mixed up with names.

If it's not becuase of the policy, webinz have been getting alot of bugs and other things so right now td maybe not activated, if you still have problems or any questions with the names, maybe you can call Ganz. If Ganz can't help, then leave it alone, I tried and it never happend to me.

Later.
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Old 03-13-2011, 01:17 AM   #3
i wish i was a
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

thank you for your post lotoo, its good to know your experience with this!
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Old 03-13-2011, 01:52 AM   #4
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

I had to go looking because I knew that I had recently read a thread where someone said the got Ganz to change their pet's name for them and I finally found it!! Here's a link for you: No I didn't!
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Old 03-13-2011, 02:11 AM   #5
i wish i was a
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

THANKS RIBBIT! ILL GO CHECK IT OUT, THAT WASSO NICE OF YOU............... REP FOR YOU IF IM able to...............
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Old 03-13-2011, 04:24 AM   #6
I always knew I was
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

You're welcome hun. I hope you can get it straightened out.
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Old 03-13-2011, 02:27 PM   #7
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

After I read that thread, I suggest you call back Ganz after the whole Leprechaun thing because they'll probably receive lots of calls about the Red Jelly Coin. Also, if one person doesn't let you change, call again and hopefully you'll get another representative
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Old 03-14-2011, 02:46 AM   #8
i wish i was a
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Default Re: has anyone had success with getting a pets name changed? i did before but not today....help?????

its good to see that others have gotten it changed, i wonder how long after you adopt can the name be changed ?and can i adopt another pet before i call,??? i want to adopt the potm.
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