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Old 06-21-2007, 02:26 PM   #11
Kiwikat7
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kiwikat7 is just really nicekiwikat7 is just really nice

Default Re: Has anyone ever had a kinzpost go missing?

View Post Originally Posted by sizemore24
yes, that in fact did happen to me! i sent the lollipop tree, prismatic chair, and gemstone coffee table to one of my other accounts and it said it would return in 30 days, and they said that 3 months ago and it hasn't come back yet!

:-(

I never heard back from Webkinz. A friend gave me their phone number and I called this morning. The person said he would look when he could get online and call me back. I really really really want my window and trophy back.
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Old 06-22-2007, 11:08 AM   #12
Kiwikat7
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kiwikat7 is just really nicekiwikat7 is just really nice

Default Re: Has anyone ever had a kinzpost go missing?

I just wanted to say that they went our of their way to fix this for me. I am most impressed with their customer service and the man I talked to was extremely nice and helpful. He replaced the missing items after verifying that I did indeed comeplete the trading card sets. And he fixed another issue we encountered yesterday with adoptions and missing gifts. Ganz gets an A++++ from me!
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Old 06-23-2007, 08:16 AM   #13
MonkeyLoverX0X0333
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WebkinzJamie10 is a splendid one to beholdWebkinzJamie10 is a splendid one to beholdWebkinzJamie10 is a splendid one to beholdWebkinzJamie10 is a splendid one to behold

Default Re: Has anyone ever had a kinzpost go missing?

great to know that ganz has good c.s
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Old 06-23-2007, 03:53 PM   #14
pandapawn43
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Default Re: Has anyone ever had a kinzpost go missing?

Maybe Kinz Post was slow and didn't get it to your daughter in the time you wanted it to you, maybe if you contacted Ganz and they didn't reply there is something wrong with the email address you sent it to. Maybe you could ask the administrater here if they know what the email address is.
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