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Old 09-30-2009, 09:05 PM   #1
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Default Answered: Halloween items not in dock?

Hi,

I just bought one of each Halloween item tonight and for some bizarre reason 7 items never showed up in my dock. I know I paid for them because my money balance changed and the coupons I used are no longer in my dock.

Anyone experience the same problem? Coincedentally, the items missing are all the items from the 2nd page of the Halloween room theme (pumpkin side table, chair, dining table, bed, place setting) and the desk and organ from the first page.

This is isn't the first time that I have purchased something that disappeared. Only this time the items missing are expensive (bed, organ, dining room) so I am very sad.

Last time I called webkinz with the same issue and they would only correct it if they could duplicate the error on their end. By the time i call tomorrow the prob will prob be fixed. oh well....just wanted to rant....

Pretty bummed
THREEAMIGOES is offline Female
Best Answer - Posted by msclockart
Did you use a lot of coupons? I know I have had problems where it would only accept the first coupon, and the other items weren't bought. The good news is that it doesn't take your Kinz Cash when that happens. Check your Kinz Cash to make sure that it has gone down the right amount. If it has, I would suggest logging out and in a few times to see if they appear.
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Old 09-30-2009, 09:09 PM   #2
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Default Re: Halloween items not in dock?

Did you use a lot of coupons? I know I have had problems where it would only accept the first coupon, and the other items weren't bought. The good news is that it doesn't take your Kinz Cash when that happens. Check your Kinz Cash to make sure that it has gone down the right amount. If it has, I would suggest logging out and in a few times to see if they appear.
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Old 09-30-2009, 09:15 PM   #3
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Default Re: Halloween items not in dock?

I just purchased 5 organs and 4 side tables, used coupons on all the organs, and they are in my dock.
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Old 09-30-2009, 09:19 PM   #4
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Default Re: Halloween items not in dock?

only use one coupon at a time
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Old 09-30-2009, 09:46 PM   #5
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Default Re: Halloween items not in dock?

Log out and back in. See if they're there. Don't forget to "get items from storage."
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Old 09-30-2009, 11:29 PM   #6
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Default Re: Halloween items not in dock?

View Post Originally Posted by msclockart
Did you use a lot of coupons? I know I have had problems where it would only accept the first coupon, and the other items weren't bought. The good news is that it doesn't take your Kinz Cash when that happens. Check your Kinz Cash to make sure that it has gone down the right amount. If it has, I would suggest logging out and in a few times to see if they appear.
Hello,

Actually, yes - I did use a lot of coupons! I think you solved my mystery - I had to perform 2 transactions to buy the 17 items. The first transaction was 9 items and I recd all the items (i used 2-4 coupons). The second transaction was for the remaing 8 items and I used 3-4 coupons. I only got 1 of the items. Hence my 10 items.

I guess I just lost the coupons on the 2nd transaction. My KC went down by about 3000-4000KC so I guess that seems reasonable enough.

Thanks again! I don't feel that bad anymore. Now I know not to use more than 1 coupon at a time. You guys here are the best rep points to all of you!
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