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Old 11-15-2007, 01:44 PM   #1
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Default Unanswered: Had Items Missing & Pet Problem - Ganz Fixed!!

Hello! I just wanted to let everyone know that I had a great experience with Ganz today. I had a few items that had gone missing, so I wrote Ganz an e-mail explaining my losses. They had me call for help, and within an hour of leaving my message, I received a call back.

The woman I talked to was very helpful, she was able to replace an item I had lost, and fixed an over-loaded room problem I recently encountered. I had placed too many items in a room and couldn't get to my two newest pets (who had loaded into that room). She took items out of the room and put them in my dock, and she said they will send my replacement item this afternoon.

So, if you lose something, make sure you write down the time, day, and what you were doing when the item went missing, so you can tell them in the e-mail.

Also, keep all of your secret codes, and it would be a good idea to write down all of the items you get with each code and adoption.


Proud Owner of 15 Webkinz!

:el1::goo::koala::pig::rbt:
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Old 11-15-2007, 02:52 PM   #2
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

Please!!! I have lost a 50% off coupon, Rare gaming room flooring, and a Rainy Day Window!!! PLEASE HELP ME!!! I AM VERY UPSET!!!
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Old 11-15-2007, 04:06 PM   #3
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

Like I said, you need to know when this happened, and what you were doing when it happened. Then send all of your information (including name, phone number, and WW username) in an email to support@webkinz.com You will receive an answer within a week, they will give you a phone number to call and a pass code. They should take care of it. Good luck!
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Old 11-16-2007, 08:11 AM   #4
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

The first few codes I entered, I did not write down what I received, but no more. Every time I enter a code, I take the time to write down what I received and then I keep all the codes. Supposedly, Ganz says that is the only way that they can replace anything that you lost. I had a "chair of diamonds" and a "games under glass dining table" come up missing when I was moving them from one room to the other. I have the code from the chair, but not the table since it was one of the first things that I received, so Ganz should replace the chair at least. The worst part was that I FINALLY had the whole set of four chairs and table from the Game Room Theme. I know that writing down what you get from each code is a pain, but it's not nearly as frustrating as having something come up missing and not being able to get it back. Good luck to anyone who loses something!

:koala: :ppony: Lil :pig: Lil

My family and it just keeps growing! Love those webkinz!
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Old 11-16-2007, 10:25 AM   #5
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

That's a very good point! I had also lost a windmill and a Gaming theme TV (the rare one), but I didn't know when I had won them, or which animal card they came from, so they stayed lost. I did get back the Frosty Machine, because I knew exactly when I won it and with which animal/card.
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Old 11-16-2007, 10:49 AM   #6
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

I'm so happy you got everything back!
Yay Ganz!
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Old 11-16-2007, 12:17 PM   #7
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

cool!! thanks!
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Old 11-16-2007, 01:25 PM   #8
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Default Re: Had Items Missing & Pet Problem - Ganz Fixed!!

i am glad you got your stuff back, congrats! =]
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