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Old 12-04-2008, 07:33 AM   #31
huskygirlme
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Default Re: GRRRRRRR

They are telling me that on Oct 30 she had 138 items in her dock, then 3 days later she had zero. And had zero the whole month until Turkey Day, then they said she sold it all, but cant account for who it went to, and then told me the number of items in her rooms had gone up by 4000, It doesnt make sense!! Her kinz cash never changed and it shows a record of me buying 3 rares but the rares are gone, doesnt show her turing in her bed box or selling the 10 kinz cash coins.. My daughter is refusing to even log on Webkinz now, she used to love it!
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Old 12-04-2008, 07:48 AM   #32
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Default Re: GRRRRRRR

Well, that happened to my aunt too. She said she got all her stuff back later, so maybe she will too.
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Old 12-04-2008, 08:12 AM   #33
luv14webkinz
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Default Re: GRRRRRRR

sorry this has happened to your dd. it kinda seems as ganz is s miser, they want money, but they don't want to fix the glitches. they just, they just, like i said, are misers. also, like i said, i am sorry this has happened to your dd.
Old 12-04-2008, 08:36 AM   #34
Webbiemommy
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Default Re: GRRRRRRR

View Post Originally Posted by huskygirlme
They are telling me that on Oct 30 she had 138 items in her dock, then 3 days later she had zero. And had zero the whole month until Turkey Day, then they said she sold it all, but cant account for who it went to, and then told me the number of items in her rooms had gone up by 4000, It doesnt make sense!! Her kinz cash never changed and it shows a record of me buying 3 rares but the rares are gone, doesnt show her turing in her bed box or selling the 10 kinz cash coins.. My daughter is refusing to even log on Webkinz now, she used to love it!
I'm so sorry I understand how disappointed she must be. I wouldn't want to log on, either. I don't understand why ganz is so cheap with VIRTUAL ITEMS! I, mean, what is the big deal? Give a little girl back her items. It makes me mad when I hear stories like yours because I would like to think I'm giving my hard earned money to a child friendly company but I guess they are all just greedy.
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Old 12-04-2008, 10:07 AM   #35
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Default Re: GRRRRRRR

Hello huskygirlme,

I would be so disappointed, too. I don't know what else to add, except I am so sorry that your daughter is having this problem, and I am very interested to see if they resolve it.
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Old 12-04-2008, 11:15 AM   #36
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Default Re: GRRRRRRR

Wow! I hope you (and Ganz) are able to resolve this. I am a mom of two Webkinz users and I must admit that I'm starting to get a little paranoid about all of this! I just deleted a bunch of people from my daughters' friends lists and I plan to clean up their docks tonight (I'm usually pretty conscious of keeping most things in rooms, but my younger daughter has been spending her Kinz Cash left and right lately). Thanks for sharing your situation with all of us and good luck in getting through it!
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Old 12-04-2008, 11:22 AM   #37
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Default Re: GRRRRRRR

Oh my,I am so sorry of your probelm,if I had kinzcash(I am broke) I could help you.Otherwise,I am SO sorry.
-WWD
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Old 12-04-2008, 12:23 PM   #38
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Default Re: GRRRRRRR

First, I am so so sorry that you and your daughter had this happen. Anyone would be upset by what has happened, and Ganz seems to feel very free to point the finger at the customer. I don't know anything to suggest that will fix what has happened, but I did think of one thing that might help you and others in the future.

Here is my suggestions: Every week, or every time you get a really rare/special item, take a picture with you camera of your computer screen showing your doc and do it with the menu up, so that it shows how many items in each category you have...(food, clothes, gifts, furniture..etc). This way, you have something that shows you had ex. 158 items consistently and growing. Maybe this would give you more power with Ganz, since you would have proof that you had all of these items just a few days ago.

My best wishes are with you and I hope maybe all of your items will show up. Keep me posted.
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Old 12-04-2008, 12:29 PM   #39
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Default Re: GRRRRRRR

View Post Originally Posted by Lizzy
If you have over the recommended amount of items in your dock, they will usually not replace anything. Sometimes they do, but not often. I try to put anything I really love in a room...any room...just to keep it out of my dock. The only things I can't do that with is like gifts for holidays, and bed boxes, etc. Food, wallpaper, and coupons I would not be too upset about...I mean, I would be upset, and call about it, but it would not be as upsetting as if I lost a lava or something. I am sorry you lost your items.
There's a recommended amount? What is it? I didn't know that and I am sure I have more than the recommended amount.
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Old 12-04-2008, 02:13 PM   #40
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Exclamation Re: GRRRRRRR

They cant get it right because they don't care to. When they can sell someone a picture of a picture of an item that is only pixels which is made from a bunch of numbers... on a computer they have it made. the money is in the sale of the items we purchase. not the website. I graduate HS this year & have played WW for 2 years and it is so much worse now then ever before my sister 6 years younger hasn't played in some time so now, and even adopted the brown cow & otter, & got nothing for the brown cow so she quit WW. So I'm stuck with all the accounts & I am quitting January 2009 if It doesn't improve considerably ! the nightmare of last christmas is still lingering and Ganz has NOT yet fixed those program/server errors they just keep adding stuff! I have just about everything WW has to offer & have doubles of most which I have been sending to friends on my kinzphone. thing about that is they are sending stuff back so I just return it. Why shouldn't someone else get the stuff if I no longer can use it.
Ganz has made lots of kids so sad .
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---------- a3doglife added 15 Minutes and 50 Seconds later ----------

View Post Originally Posted by huskygirlme
They are telling me that on Oct 30 she had 138 items in her dock, then 3 days later she had zero. And had zero the whole month until Turkey Day, then they said she sold it all, but cant account for who it went to, and then told me the number of items in her rooms had gone up by 4000, It doesnt make sense!! Her kinz cash never changed and it shows a record of me buying 3 rares but the rares are gone, doesnt show her turing in her bed box or selling the 10 kinz cash coins.. My daughter is refusing to even log on Webkinz now, she used to love it!
If she sold it all she would have the kc, but if the items were sent thru kinzpost then they can track down where it went & who, but that would mean they would have to take the time to do that.

Last edited by a3doglife; 12-04-2008 at 02:13 PM.. Reason: Automerged Doublepost
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