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Old 12-01-2008, 10:57 AM   #1
huskygirlme
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Default Unanswered: GRRRRRRR

Hi everyone,

As you may have heard from my post last week, when we logged on on Thanksgiving morning all of my daughters stuff in her dock was GONE. SHe had rares, even an un opened super bed box. 10 kinz cash $1000 coins. and tons of stuff over 130 items. ALL gone. Ganz called me and basically called me a liar, saying that as of Oct 30 she only had 8 items in her dock. which is bull, because she has had the same items in her dock for 6 mos plus adding new things when we buy rares. I was irate with them and they have now "passed it on to a supervisor" AKA never will get a thing back. My daughter is destroyed, she has worked so hard to collect things and now they are gone, we had just bought the last 2 rare pieces needed for the Medival theme, the tapestry and the throne, purple one plus a couple of pieces from the new aztec and ancient themes! The food and stuff is no big deal but she had some webkinz care stuff and its all gone. Why cant ganz get these things right? It is very frustrating.

Mom of huskygirlme

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Old 12-01-2008, 11:33 AM   #2
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Default Re: GRRRRRRR

That's a shame - do you think that someone somehow got hold of her password and hacked into her account?
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Old 12-01-2008, 11:35 AM   #3
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Default Re: GRRRRRRR

I am sorry that you and your daughter are having such a hard time!

Unfortunatly, Ganz states right in the user agreement that they can't and won't do anything in instances like this. Is it possible somone else had access to her account?
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Old 12-01-2008, 11:38 AM   #4
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Default Re: GRRRRRRR

That is so unfair.I agree with CindyMommy.Some body probably got hold of Your password and username.
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Old 12-01-2008, 11:40 AM   #5
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Default Re: GRRRRRRR

Wow, that is a shame. I hope someone calls you back. I didn't know GANZ was so mean!
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Old 12-01-2008, 11:44 AM   #6
elitegymnast0707
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Default Re: GRRRRRRR

aw im so sorry! your daughter must feel awful!!! i heard there was a glitch going around where everything butlik 9 items disappear in your dock. happened to me and i got all my stuff back aftter a day. not sure if this is still happening though. and im sorry ganz was so rude! it is true they wont give back items...
i hope ou find some way to oget them back
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Old 12-01-2008, 01:17 PM   #7
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Default Re: GRRRRRRR

Ohhh. This is awful. I know how incredibly upset I was when items mysteriously dissapeared in my rooms.(They reappeared months later...maybe this will happen for you too, hopefully)
Anyway I can't imagine how upset you to are. I heard a rumor when I 1st started that stuff could dissapear from the dock and that it was best to keep everything in a room. So that is what I have always done.

Personally I think that they should have a special chest/armoire/etc. for expensive walls, floors, 1,000 coins too. Like a bank for coins and a storge area, like Amanda's Wish Factory, for walls and floors that have been purchased buy people.

Again I am so sorry and I hope GANZ fixes this and I would also try to send the cheapest item availble to everyone on your phone to see if things have been going through kinzpost. Because if it says item already sent and you didn't send...than you have a leg to stand on when you are talking to GANZ. I don't see why you can't request that they look at the other's account to see if your stuff is there....assuming that the kinzpost trick finds a culprit.

Best of luck!
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Old 12-01-2008, 01:23 PM   #8
tkaboni
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Default Re: GRRRRRRR

This has been happening to a few people, but the two people I know of for sure their items did return.
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Old 12-01-2008, 01:24 PM   #9
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Default Re: GRRRRRRR

How is that supposed to work???? You can't send something that isn't in your dock and you can send more than one post to someone. If someone hacked your account they have to add themselves to your friends in order to send something to themselves, but then they would just have to remove themselves and then there is no trace, Right?
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Old 12-01-2008, 01:26 PM   #10
tkaboni
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Default Re: GRRRRRRR

While it is possible for someone to hack into accounts, I do not think this is the case because I like I said I know of 2 other cases where this has happened and their stuff did return after a few hours, but I would still contact ganz. Make sure you clear your cache, clear history, and even reboot your computer and check again
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