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Old 07-28-2008, 01:27 PM   #1
olemiss
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Default Unanswered: Green Screen...WW won't load

Is this an ongoing problem with anyone else? My daughter figured out the one account we have that doesn't have a my page is working great. The other 3 accounts we have in the house get a green screen and the eventual you haven't done anything in WW do you want to log out screen.

I have cleaned the internet history and cookies...should I do something else or is this a problem with My page. Is there a way to get onto our accounts?

Thanks so much.
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Old 07-28-2008, 01:36 PM   #2
tree lover
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Default Re: Green Screen...WW won't load

I don't really get what you're saying/! sorry........
Old 07-28-2008, 01:42 PM   #3
olemiss
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Default Re: Green Screen...WW won't load

I'm sorry I was confusing. Thanks for letting me know.

When I try to sign on WW I get the solid green screen with a log out button in the corner. You can't even click the log out button, nothing happens. You have to X out to close it. However, if you leave it alone eventually a pop up will say do you want to continue with WW so apparently somehow we are logged in.

We have 4 accounts in our family and the 3 that have created MY PAGES are doing this. The one without a My page is working.

This has been going on all day, we can't get into WW. Thanks again,
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Old 07-28-2008, 01:51 PM   #4
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Default Re: Green Screen...WW won't load

One of my accounts had the problem all last night. I tried EVERYTHING and couldn't get it to load. This afternoon, I logged in and it was fine.

But I got the green screen on 2 of my little sisters accounts today. They eventually logged in after using a different browser. I usually use firefox, so I switched to IE and it worked. Just keep trying!

Try refreshing (f5 key on IE), that might help? Good luck!

---------- Bonsai added 7 Minutes and 22 Seconds later ----------

NONE of our accounts have had My Page yet... so I don't really think that's the cause. Just a coincidence that yours happens to have it.

Last edited by Bonsai; 07-28-2008 at 01:51 PM.. Reason: Automerged Doublepost
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Old 07-28-2008, 02:12 PM   #5
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Default Re: Green Screen...WW won't load

Sometimes that happens to me. I just wait and eventually it pops up! Are you logging in from the Parents Area? That helps me sometimes
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Old 07-28-2008, 02:23 PM   #6
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Default Re: Green Screen...WW won't load

Mine is taking a long time to, i dont have my page
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Old 07-28-2008, 02:24 PM   #7
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Default Re: Green Screen...WW won't load

Same problem here on all of our accounts! Just a solid green screen!! Ugh!!
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Old 07-28-2008, 02:25 PM   #8
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Default Re: Green Screen...WW won't load

also on my green screen it also has the and loading
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Old 07-28-2008, 02:42 PM   #9
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Default Re: Green Screen...WW won't load

I am having trouble too and I don't have a my page yet . I get the green screen too and i tried getting in through in customer service and that still did not work either I guess just keep on trying everyone.:pg:
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Old 07-28-2008, 02:51 PM   #10
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Default Re: Green Screen...WW won't load

Thanks to you all. I opened a new explorer window and they all opened right up. I don't know why but I really appreciate the suggestion! Thanks!
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