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Old 08-23-2008, 02:23 PM   #1
Kinderframe
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Default Unanswered: Green screen?????????

who else is getting green screen?I have been getting this well over 2 days?
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Old 08-23-2008, 04:24 PM   #2
wackywhoplays
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Default Re: Green screen?????????

I get this too. here's what i do that helps:

clearing your cache will help. if you are using your parents' computer , get their permission first (i'm posting this for anyone who's reading it). here's how you clear your cache w/ windows. (for a mach, see the help section under technical problems on the ganz website)

go to tools (upper right hand corner)
delete browsing history
delete files, yes
delete history, yes.

you may need to shut your computer down & reboot, or do a virus scan, too. that solves a lot of computer problems. Also, you may need to do a disk clean up & a refrag, if you’re having problems logging on.
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Old 08-23-2008, 04:26 PM   #3
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Default Re: Green screen?????????

Where?????
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Old 08-23-2008, 05:16 PM   #4
wackywhoplays
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Default Re: Green screen?????????

View Post Originally Posted by pianolover
Where?????
i'm sorry, i don't understandy your question. where in reference to what?
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Old 08-23-2008, 09:10 PM   #5
leahb31
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Default Re: Green screen?????????

Hi, miss you in the trading, have you tried to refresh the internet when you are at the log in page. You can also hit F5 when you get the green screen and try logging in again. How long do you wait when you get the green screen before closing the window??? Some times it takes 5 minutes to load. Let us know what you have tried, good luck dani
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Old 08-23-2008, 09:39 PM   #6
ISH GRANTED! Now a
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Default Re: Green screen?????????

You can also try updating your Adobe Flash Player...that's what worked for me when I had the same trouble a few days ago.

Also, after you clear your cache (see suggestion from momwhoplays a few posts up), be sure you delete the Webkinz shortcut from your desktop (if you have a shortcut) and delete it from your "Favorites" drop down menu (if you favorited it...) and then empty your recycle bin. That way you are "starting from scratch".

Hope this helps...
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