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Old 05-15-2008, 04:34 PM   #1
Lil Kinz
mercyprecious is an unknown quantity at this point

Default Unanswered: Granddaughter's account lost ALL items

Hi, I need some help. All the item - food, coupons, clothes, gifts, furniture - disappeared from my granddaughter's Webkinz account in less than 24 hours. When I emailed the Webkinz site I got a form email back saying it might be a glitch but they won't reinstate any items or check to see if her account was hacked into. Any suggestions? My granddaughter is really upset that her Webkinz home was invaded.
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Old 05-15-2008, 04:36 PM   #2
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Default Re: Granddaughter's account lost ALL items

OMG!!! I just logged into my storage room with almost ALL of my rares in it...they are ALL gone, but they were just there a minute ago!!!!
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Old 05-15-2008, 04:39 PM   #3
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Default Re: Granddaughter's account lost ALL items

Oh dear! It does not sound like someone hacked you, cause you can only send 3 items through kinzpost at a time.
Wait, they said they WON`T give your DGD`s stuff back?. . . . I have no idea what to do. . . So sorry!
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Old 05-15-2008, 04:42 PM   #4
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Default Re: Granddaughter's account lost ALL items

Uh...did you try logging off and on again? That's what i did and now my storage room is fixed!
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Old 05-15-2008, 04:50 PM   #5
Lil Kinz
mercyprecious is an unknown quantity at this point

Default Re: Granddaughter's account lost ALL items

This happened 9 days ago. The Webkinz Guide book came back along with the clothes 2 of the 3 Webkinz were wearing. I have logged in everyday and nothing else has changed.
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Old 05-16-2008, 09:27 PM   #6
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Default Re: Granddaughter's account lost ALL items

That is such a shame. I have lost somethings when I was bumped off but to loss everything would horrible. Good luck with Ganz. I really hope she gets them back.
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Old 05-17-2008, 01:09 AM   #7
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Default Re: Granddaughter's account lost ALL items

Have you tired calling Ganz and talking to them? That's horrible that they won't do anything about it. Since you can only send 3 items a day to any one person, they would need to send to a bunch of accounts to move that much stuff that quickly. Either that or it's a Glitch on Ganz part.

Good luck!
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Old 05-17-2008, 01:29 AM   #8
lauramarie67
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Default Re: Granddaughter's account lost ALL items

same happened to my firend...EVERYTHING was gone...then a diff friend, all her exclsuvies were gone..then these things of mine have dissapeared.
egyptian fridge
egyptian vanity
crown of wonder
horse PSI
a couple more...
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Old 05-17-2008, 09:44 AM   #9
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Default Re: Granddaughter's account lost ALL items

1. Change your password

Make sure you log out and log back in, it could be a glitch.
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Old 05-17-2008, 09:47 AM   #10
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Default Re: Granddaughter's account lost ALL items

wow that is wierd
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