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Old 03-09-2009, 03:53 PM   #1
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Default Unanswered: Good CS experience about HHH glitch!!!

OK, Got to talk with a real live human being over at Ganz. SHe was VERY kind. She said pretty much the same as what we have heard from others, except also that since they have received so many complaints over this new feature/glitch that more than likely it might be eliminated. I gave her my 2 cents to add to the plethora and I heard her typing them away in the background. (I won't go into them all here, but the gist was that this is mostly meant for kids, if we wanted them to be like 'real pets' we would have gotten those, adults can't even go away for a day, kids with disabilities/afterschool activities, and I went on even more!)

SHe also told me that this was supposed to have been a feature from the beginning, but was taken off for a while (well about almost 2 years it was eliminated).

But what I also got was kinzcash added to my girls' account to help feed the pets back up to par. This was wonderful, especially considering the responses many of you have gotten from them over the issue. She added in an arbitrary amount to help them stay up over the next few days as well.

PLUS! She said to expect a notification about this issue off of their main page more than likely within the next few days (she figures within the business week)

Adding this in: Also she said this was all the decision of the "creative director". If anyone knows just who that is, then our complaints can start going straight to them as well!!!

Last edited by meowsrus; 03-09-2009 at 04:37 PM.. Reason: added
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Old 03-09-2009, 03:55 PM   #2
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Default Re: Good CS experience about HHH glitch!!!

Thank you for the update! I'm glad that she was pleasant.
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Old 03-09-2009, 03:55 PM   #3
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Default Re: Good CS experience about HHH glitch!!!

That's great that you had such a good experience with the Customer Service. I'm glad you got reimbursed for the KC you spent to feed them.

Quote:
She also told me that this was supposed to have been a feature from the beginning, but was taken off for a while (well about almost 2 years it was eliminated).
I'm just wondering why it took so long for this feature to be added if it was supposed to be that way from the beginning. I feel like Ganz's story has a hole in it.

Anyways, thanks for passing along what you found out today.
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Old 03-09-2009, 03:57 PM   #4
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Default Re: Good CS experience about HHH glitch!!!

That's great!

My poor pets (some if which I havn't played with since the feature/glitch, to study them) are all in the twenty's. And I don't have close to enough money to buy them all food or send them to the spa. I fear they'll get sick soon, if not already.
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Old 03-09-2009, 03:57 PM   #5
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Default Re: Good CS experience about HHH glitch!!!

Way to go Meowsrus! You are a superhero. Great job mentioning "disabilities". Did you mention level of difficulties?

I am glad you got some satisfaction from WW!
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Old 03-09-2009, 03:59 PM   #6
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Default Re: Good CS experience about HHH glitch!!!

That's wonderful! It's a major headache for those with hundreds of pets (who for obvious reasons can't afford to send them all to the spa.)
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Old 03-09-2009, 04:01 PM   #7
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Default Re: Good CS experience about HHH glitch!!!

I'm glad to hear about your good experience. It would be nice if it was justified across the board.
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Old 03-09-2009, 04:09 PM   #8
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Default Re: Good CS experience about HHH glitch!!!

maybe i should call, i have 182 pets and i was hit by the glitch, i went away for a few days, when i came back the hunger was all the way ow to zero, my sons account was hit, he had to sell off alot of his rares to get the money to send his 20 pets to the spa, kids his age just understand things like this and it hurts when they think of there pets as real and hungry and sad like that...they need to go and fix everyones account, but thanks for telling us , in a way it gives me hope
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Old 03-09-2009, 04:28 PM   #9
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Default Re: Good CS experience about HHH glitch!!!

That's great that you had such a successful chat with the customer service people. I hope it doesn't become an actual feature though. It would be their worst feature ever. We wouldn't want it to be like this forever.
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Old 03-09-2009, 04:31 PM   #10
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Default Re: Good CS experience about HHH glitch!!!

How wonderful! I'm completely wiped out from feeding my pets- ALL my pets. It's horrible!
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