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Old 11-11-2008, 07:47 PM   #11
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Default Re: Gold Box Problems! Unable to choose bed!

You may want to clear your cache and cookies and possibly restarting your computer and making sure everything is updated.
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Old 11-11-2008, 10:06 PM   #12
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Default Re: Gold Box Problems! Unable to choose bed!

Thanks for everyone's suggestions. I tried different computers, clearing cache and cookies, etc but with no success. Maybe it's just another one of the glitches!
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Old 11-11-2008, 10:17 PM   #13
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Default Re: Gold Box Problems! Unable to choose bed!

Hi I also had this happen to my son last week but not with the yellow box but the blue it opened up and there was nothing in it . I hcalled ganz and they fixed it . You may want to call them . good luck
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Old 11-11-2008, 10:45 PM   #14
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Default Re: Gold Box Problems! Unable to choose bed!

At least with the yellow box, you can just keep trying until it allows you to see the beds. The blue boxes have to yield their results upon opening. I would recommend waiting for a bit and trying again. The webkinz site seems to be really buggy lately.
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Old 11-11-2008, 11:12 PM   #15
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Default Re: Gold Box Problems! Unable to choose bed!

About the gold boxes not opening ...getting logged out, freezing... a lot of people have had similar types of problems, it could possibly be the flash player.
Have you installed adobe flash player 10 ?
If not you will need to do that & everything will run much better.
But you must first Uninstall the old flash player from your computer - adobe now has the fix for it. ** remember to restart your computer after the reinstall for it to complete it's installation. Hope this helps.
Please let me know your results & if this helps anyone.
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Old 11-11-2008, 11:19 PM   #16
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Default Re: Gold Box Problems! Unable to choose bed!

sry! It has never happened to me, and I just got one on Saturday! I hate suffering GANZ glitches!
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Old 11-12-2008, 09:43 AM   #17
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Default Re: Gold Box Problems! Unable to choose bed!

Well I tried it again this morning and it worked fine. Thanks for everyone's suggestions. Hopefully this does not keep happening.
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Old 11-12-2008, 12:11 PM   #18
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Default Re: Gold Box Problems! Unable to choose bed!

View Post Originally Posted by Tj03
When I opened my gold box there were no pictures, and the box was still in my dock i logged out logged back in and opend the box with no problems. As to the root of the problem...your guess is as good as mine.
This has happened to me before - I have always been able to log back in and then choose the bed. I am sorry you are having this problem. I think clearing out the cache and cookies is a great idea. Try that and see how the box works then.
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